Overnight Closer Full Time

Sun Tan City - Metallic Tan; Somerset (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Opportunity for Advancement

Health Insurance options (Medical, Dental, Vision)

Life Insurance & Disability Coverage options

Paid Time Off (PTO) & 7 Paid Holidays off per year

Flexible Scheduling

401(k) with Company Match

Daily Pay Options

Employee Discounts on Products and Services

Professional Development & Training

Casual Dress Code & Free Work Shirt options yearly

Free Gym Access

Free Tanning

Free Wellness Spa Services

Employee Wellness Programs with yearly $125 reimbursement option

Exclusive Discounts at Outside Retailers

Job summary

Sun Tan City - Metallic Tan in Somerset, Kentucky is seeking an Overnight Closer (Member Services Representative) responsible for providing exceptional customer service to members and guests. This position involves managing front desk activities and ensuring a positive member experience.

The ideal candidate must have a strong customer service background, basic computer skills, and be punctual. A high school diploma and a passion for fitness are required. The role requires working overnight shifts and involves various physical demands.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions.

Responsibilities

• Greet members, providing exceptional customer service.
• Handle all front desk activities including answering phones and checking members in.
• Facilitate updates to member's accounts.
• Respond to member questions and concerns.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Skills

Customer service background preferred

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listener

Education

High School diploma/GED equivalent

Job description

Equal Opportunity Employer

Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to [e-mail].

Top Benefits and Perks

• Opportunity for Advancement
• Health Insurance options (Medical, Dental, Vision)
• Life Insurance & Disability Coverage options
• Paid Time Off (PTO) & 7 Paid Holidays off per year
• Flexible Scheduling
• 401(k) with Company Match
• Daily Pay Options
• Employee Discounts on Products and Services
• Professional Development & Training
• Casual Dress Code & Free Work Shirt options yearly.
• Free Gym Access
• Free Tanning
• Free Wellness Spa Services
• Employee Wellness Programs w/yearly $125 reimbursement option
• Exclusive Discounts at Outside Retailers

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also close the shift for that business day.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking with members and staff in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift. (training and protective equipment provided to ensure safety)
• Ability to work independently and alone during shifts as business needs require.