Overnight Closer

Planet Fitness - United FP Management, LLC; Spokane Valley (WA); On-site; USD 18,468 - 26,303; Part time

Job summary

A fitness club in Spokane Valley seeks an Overnight Closer to enhance member experience by providing outstanding customer service and managing front desk operations. Responsibilities include greeting members, addressing inquiries, and closing shifts. Ideal candidates will possess strong customer service skills, basic computer proficiency, and a passion for fitness. The role requires working overnight shifts with a starting compensation of $16.25 per hour.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability are a must.

Responsibilities

• Greet members, prospective members, and guests pleasantly.
• Handle front desk activities and assist callers.
• Close shift and create a bank deposit.

Skills

Customer service

Basic computer skills

Problem-solving

Strong listener

Job description

The Overnight Closer (Member Services Representative) will create a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. He/she will also close the shift and create an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Compensation: $16.25 per hour