Overnight Closer

Planet Fitness; Woodbury (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Job summary

Planet Fitness in Woodbury, MN seeks a Customer Service Representative to welcome and assist members, drive new member sales, and deliver superior service at the front desk.

Responsibilities include handling inquiries, conducting tours, assisting with sign-ups, check-ins, and cancellations, and maintaining a clean, organized club environment while escalating issues to the Club Manager as needed.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet members and guests to create a positive experience.
• Answer phone calls and assist with questions.
• Assist with member sign-ups, check-ins, and cancellations.
• Maintain club appearance and front desk organization.
• Escalate issues to Club Manager as needed.

Skills

Customer service

Communication

Basic computer skills

Job description

Benefits:

• Health insurance


• Opportunity for advancement


• Training & development


• Vision insurance


• Dental insurance


• Employee discounts


• Flexible schedule

Job Title:

Customer Service Representative

Reports to:

Club Manager

Status:

Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• 
  Greet/meet potential members, providing a great customer experience.
  


• 
  Handle front desk related tasks:
  
  
  
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  
  
  • Taking info calls and tours
  
  
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
  
  
  
  


• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.


• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.


• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.


• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.


• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.


• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic


• Strong customer service skills


• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift


• Talking in person or on the phone at least 75% of the shift


• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program


• Employee Appreciation Program


• Free Membership for self and one family member or friend


• Team Member Support Team


• Health, Dental and Vision Insurance


• Critical Illness Insurance


• Short Term Disability Insurance


• Accident Insurance


• Voluntary Life Insurance


• Pet Insurance


• HSA


• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness