Overnight Closer

Planet Fitness - PF Baseline Fitness; Thibodaux (LA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health, Dental, and Vision Insurance

Short Term Disability Insurance

Accident Insurance

Pet Insurance

Advancement Opportunities

Job summary

Planet Fitness is looking for a Customer Service Representative to enhance member experiences through exceptional service. This role involves greeting potential members, assisting with inquiries, and ensuring a welcoming environment, alongside maintaining club cleanliness and addressing service issues. Continuous communication and a strong commitment to customer satisfaction are key to success in this position.

Qualifications

• Strong customer service skills.
• Honesty and good work ethic.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide customer support.
• Assist with member check-ins, cancellations, and account updates.
• Handle service issues and maintain club cleanliness.

Skills

Customer Service Skills

Basic Computer Proficiency

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answer phone calls politely and friendly to assist with questions or concerns.
  • Manage info calls and tours.
  • Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and update member account information.
• Facilitate member service issues and questions, forwarding to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the cleanliness and neatness of the club.

Essential Behavior Requirements

· Customer Service: interact with customers (including coworkers and the public) in a way that exceeds their wants and needs.

· Listening: actively listen, empathize, and work together to resolve issues.

· Problem Solving: recognize and define problems, analyze relevant information, encourage alternative solutions, and seek assistance when needed.

· Diplomacy: demonstrate tact and skill in all interactions, using appropriate behavior and language.

· Communication: effectively communicate questions, concerns, or issues to a supervisor in a timely manner.

Minimum Qualifications

· Honesty and good work ethic

· Strong customer service skills

· Basic computer proficiency

Physical Demands

· Standing and walking at least 75% of the shift

· Talking in person or on the phone at least 75% of the shift

· Ability to lift up to 50 lbs. less than 30% of the time

Benefits

· Dollars for Scholars Program

· Employee Appreciation Program

· Free Membership for self and one family member or friend

· Team Member Support Team

· Health, Dental, and Vision Insurance

· Critical Illness Insurance

· Short Term Disability Insurance

· Accident Insurance

· Voluntary Life Insurance

· Pet Insurance

· HSA

· Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness