Overnight Closer

Planet Fitness; La Quinta (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health, Dental, and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Opportunities for Advancement

Job summary

A premier fitness center is seeking a Customer Service Representative to enhance the member experience. This role focuses on greeting and onboarding potential members, managing front desk operations, and ensuring excellent customer service. Ideal candidates will possess strong communication skills, a solid work ethic, and basic computer knowledge. The position offers competitive pay and benefits, including health insurance, free membership, and opportunities for advancement.

Qualifications

• Strong customer service skills are essential.
• Basic computer proficiency required.
• Must demonstrate honesty and a strong work ethic.

Responsibilities

• Greet and assist potential members, ensuring a great customer experience.
• Manage front desk tasks including phone calls and member check-ins.
• Address member service issues and assist Club Manager as needed.

Skills

Customer Service Skills

Basic Computer Proficiency

Honesty and Strong Work Ethic

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks such as answering phone calls politely, assisting with questions or concerns, taking info calls and tours, and supporting member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Facilitate member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

Essential Behavior Requirements

• Customer Service: Communicates and interacts with customers, coworkers, and the public in a way that exceeds their wants and needs.
• Listening: Actively listens, empathizes, and works together to solve problems.
• Problem Solving: Recognizes, defines, and analyzes problems; encourages solutions; seeks assistance when needed.
• Diplomacy: Demonstrates tact and skill in all interactions, using appropriate language and behavior.
• Communication: Communicates questions, concerns, or issues to a supervisor promptly.

Minimum Qualifications

• Honesty and a strong work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Ability to lift up to 50 lbs. less than 30% of the time

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Opportunities for Advancement

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness