Customer Service Representative

Planet Fitness - PF Baseline Fitness; Fargo (ND); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Health, Dental and Vision Insurance

Free Membership for self and one family member or friend

Wellness resources

Job summary

A fitness center in Fargo is seeking a Customer Service Representative to enhance the member experience through superior customer service. Responsibilities include greeting potential members, handling front desk duties, and assisting with member requests. Ideal candidates will possess strong customer service skills and basic computer proficiency. This position offers opportunities for advancement and various employee benefits.

Qualifications

• Honesty and good work ethic required.
• Strong customer service skills needed.
• Basic computer proficiency is essential.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks including answering phone calls.
• Assist in member check-ins and updating member account information.
• Assist with member check-ins, sign-ups, cancellations, and account updates.
• Support in resolving member services issues and coordinate with supervisors when needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer Service Skills

Basic Computer Proficiency

Communication

Job description

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

Job Title

Customer Service Representative

Reports to

Club Manager

Status

Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks, including answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Take information calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, empathizes, and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs. less than 30% of the time

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA

Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness