Overnight Closer

Planet Fitness; Lakeside (CO); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Health, Dental and Vision Insurance

Critical Illness Insurance

Job summary

A leading fitness center is seeking a Customer Service Representative to provide a superior level of customer service, assist potential members, and maintain club cleanliness. The part-time role requires strong communication skills and the ability to lift weights up to 50 lbs. This position offers various benefits including free membership and health insurance.

Qualifications

• Excellent communication and listening skills.
• Ability to work well under pressure and handle customer inquiries.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide a great customer experience.
• Assist in member check-ins, sign-ups, and cancellations.
• Answer phone calls in a polite manner to address questions.
• Help maintain club cleanliness and organization.

Skills

Strong customer service skills

Basic computer proficiency

Honesty and good work ethic

Job description

Benefits

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

Job Details

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Part Time / Hour 10pm-6am

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness