Overnight Closer

Planet Fitness

Birmingham (AL)

On-site

USD 17,000 - 22,000

Full time

14 days+

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Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Employee discounts

Flexible schedule

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness is seeking a Customer Service Representative to provide exceptional member experiences and drive new member sales at the Birmingham club. You will greet guests, answer inquiries, conduct tours, and assist with sign-ups and account updates, ensuring a positive, welcoming environment.

The role emphasizes strong communication, problem solving, and teamwork to support member satisfaction and daily club operations.

Qualifications

Honesty and good work ethic.
Strong customer service skills.
Basic computer proficiency.

Responsibilities

Greet and assist potential members to provide a great customer experience.
Answer phone calls and handle inquiries; assist with info calls and tours; support sign-ups and member check-ins.
Facilitate member services inquiries and escalate when needed.
Maintain the neatness and cleanliness of the club.

Skills

Customer service

Honesty

Communication

Computer literacy

Job description

Benefits

Free uniforms
Opportunity for advancement
Training & development
Employee discounts
Flexible schedule

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
- Answering phone calls in a polite and friendly manner to assist with questions or concerns.
- Taking info calls and tours
- Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications