Overnight Client Safety Navigator – Crisis & Care

HealthRIGHT 360; Los Angeles (CA); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

PTO

15 paid holidays

Commuter benefits

Retirement plans

Training and professional development

Job summary

HealthRIGHT 360 is seeking a Client Safety Navigator for the 6th Street-Residential Services to uphold a safe, supportive environment within a 200-bed residential program and respond to emergencies with program leadership and law enforcement partners.

The role emphasizes crisis intervention, safety, documentation, and collaboration with healthcare and behavioral health teams. The schedule is Tuesday–Saturday, 10:30pm–7:00am, with union-eligible status and a strong commitment to service.

Qualifications

• High school diploma or equivalent required. Associate’s degree or higher preferred.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
• Two years of job-related experience working with the criminal justice population or with the community behavioral health system preferred.
• Clinical Skills. Ability to recognize signs of overdose and the use of overdose reversal medication. Familiarity with various supportive counseling strategies and wellness and recovery principles for individuals dealing with mental health issues, substance abuse, or co-occurring disorders.
• Communication Skills. Effective in conveying information clearly and accurately through both oral and written channels. Ability to effectively interact with clients, law enforcement, healthcare professionals, community organizations, and colleagues, fostering collaboration and mutual understanding.
• Computer Literacy. Ability to use the computer for training, documentation, to read and respond to emails, and to perform administrative tasks.
• Crisis Intervention Skills. Ability to defuse and manage high-stress situations, promoting safety and preventing escalation.
• Cultural Sensitivity. Ability to interface well with diverse populations, including individuals with a history of incarceration or substance abuse, or mental illness while withholding judgment.
• Interpersonal Skills. Ability to establish rapport, build trust, and maintain professional boundaries with clients and colleagues.
• Knowledge of Community Resources. Familiarity with local resources and services available for individuals dealing with mental health issues, substance abuse, or related challenges, facilitating appropriate referrals and support. Bilingual preferred.

Responsibilities

• Safety and Security: Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
• Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.
• Clear areas of crowds, debris, and out-of-place items to maintain safety.
• Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations.
• Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
• Maintain appropriate boundaries and adhere to the organization’s code of conduct.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
• Work with local law enforcement and file incident reports as needed.
• Transport clients as needed during emergencies, if applicable.
• Client and Visitor Management: Maintain client and visitor logs.
• Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.
• Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
• Answer and direct calls or messages.
• Provide resources and information to clients and guests as needed.
• Crisis Intervention and Medical Assistance: Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
• De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention.
• Administration and Other Duties: Complete necessary documentation in accordance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.
• Attend and participate in meetings.
• Participate in and complete all assigned training in a timely manner.
• Read and respond to messages and emails when appropriate.
• And perform other duties as assigned.

Skills

Two years of related experience

Clinical Skills

Communication Skills

Computer Literacy

Crisis Intervention Skills

Interpersonal Skills

Cultural Sensitivity

Knowledge of Community Resources

Bilingual preferred

Education

High school diploma or equivalent

Associate’s degree or higher preferred

First Aid and CPR certification or ability to obtain within 30 days

Job description

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The Male Community Reentry Program (MCRP), a program of HealthRIGHT 360, is a residential facility with a capacity of 200 beds, designed for adult males who have less than two years remaining on their prison sentences. Instead of being incarcerated in a state prison, eligible individuals can complete the remainder of their sentences in the community through MCRP. The program offers a variety of rehabilitative services focused on substance use disorder (SUD), mental health care, primary care, employment, education, housing, family reunification, and social support. Treatment for substance use disorders and mental health issues provided by MCRP typically lasts from 6 to 12 months, ensuring comprehensive support for participants.

The Overnight Client Safety Navigator (CSN) is an in-person role that fosters a safe, respectful, and welcoming environment while working with program leadership, law enforcement, and other teams to respond to emergencies such as drug use, overdose, and program disruptions.

KEY RESPONSIBILITIES

Safety and Security

• Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
• Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.
• Clear areas of crowds, debris, and out-of-place items to maintain safety.
• Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations.
• Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
• Maintain appropriate boundaries and adhere to the organization’s code of conduct.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
• Work with local law enforcement and file incident reports as needed.
• Transport clients as needed during emergencies, if applicable.

Client and Visitor Management

• Maintain client and visitor logs.
• Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.
• Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
• Answer and direct calls or messages.
• Provide resources and information to clients and guests as needed.

Crisis Intervention and Medical Assistance

• Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
• De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention.

Administration and Other Duties

• Complete necessary documentation in accordance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.

• Attend and participate in meetings.
• Participate in and complete all assigned training in a timely manner.
• Read and respond to messages and emails when appropriate.

And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, or Licensure

• High school diploma or equivalent required. Associate’s degree or higher preferred.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
• Valid California Driver’s License preferred.

Experience

• Two years of job-related experience working with the criminal justice population or with the community behavioral health system preferred.

Competencies

• Clinical Skills. Ability to recognize signs of overdose and the use of overdose reversal medication. Familiarity with various supportive counseling strategies and wellness and recovery principles for individuals dealing with mental health issues, substance abuse, or co-occurring disorders.
• Communication Skills. Effective in conveying information clearly and accurately through both oral and written channels. Ability to effectively interact with clients, law enforcement, healthcare professionals, community organizations, and colleagues, fostering collaboration and mutual understanding.

Computer Literacy. Ability to use the computer for training, documentation, to read and respond to emails, and to perform administrative tasks.

Crisis Intervention Skills. Ability to defuse and manage high-stress situations, promoting safety and preventing escalation.

Cultural Sensitivity. Ability to interface well with diverse populations, including individuals with a history of incarceration or substance abuse, or mental illness while withholding judgment.

Interpersonal Skills. Ability to establish rapport, build trust, and maintain professional boundaries with clients and colleagues.

Knowledge of Community Resources. Familiarity with local resources and services available for individuals dealing with mental health issues, substance abuse, or related challenges, facilitating appropriate referrals and support.Bilingual preferred.

Background Check and Other Requirements

• Qualified candidates with a criminal record will be considered for employment.
• Must be capable of obtaining and maintaining a satisfactory background check.
• Must be capable of meeting health screening and tuberculosis testing requirements.
• Must be capable of meeting program and funding requirements.
• Must be capable of obtaining clearance and maintaining agency vehicle insurance coverage, if applicable.

1. PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

Sitting	3	Hrs
Standing	2	Hrs
Walking	3	Hrs
Driving	Rarely

In an average month, employee must travel out of town:

☐ Often (>2x)

☐ Sometimes (<2x)

☒ Never

In an 8-hr workday, employee must:

Not at all	Occasionally (1/4-2½ hrs.)	Frequently (2½-5½ hrs.)	Continuously (5½-8 hrs.)
Bend/stoop	☐	☒	☐	☐
Climb	☒	☐	☐	☐
Reach above shoulder level	☐	☒	☐	☐
Kneel	☐	☒	☐	☐
Balance	☒	☐	☐	☐
Push/pull	☐	☒	☐	☐
Squat	☐	☒	☐	☐
Crawl	☐	☒	☐	☐
Crouch	☐	☒	☐	☐
Lift*	☐	☒	☐	☐
Carry**	☐	☒	☐	☐

* Usual number Maximum number	5 20	lbs lbs
** Usual number Maximum number	5 20	lbs lbs

Job requires:

Working at heights	☐ Yes	☒ No	Explain
Operating heavy machinery	☐ Yes	☒ No	Type
Operating desk machines	☒ Yes	☐ No	Type	Computer, fax, printer, phone
Precise manual dexterity	☒ Yes	☐ No	Explain	Documentation, data entry
Exposure to extreme heat, cold, humidity	☐ Yes	☒ No	Explain
Exposure to dust, fumes, gases, chemicals	☒ Yes	☐ No	Explain	Cleaning supplies