Client Safety Navigator - MLK BHC Residential

Health Right 360; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

HealthRIGHT 360 is seeking a Client Safety Navigator to foster a safe, respectful environment at the MLK BHC campus in South Los Angeles. You will respond to emergencies, supervise access, and coordinate with law enforcement to maintain security and safety for clients and staff.

The role requires high school diploma or equivalent, CPR/First Aid certification, and 2+ years in criminal justice or community behavioral health settings. Training and documentation are essential parts of the job.

Qualifications

• High school diploma or equivalent required. Associate’s degree or higher preferred.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.

Responsibilities

• Maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency standards.
• Monitor security cameras and coordinate with local law enforcement as needed.
• Conduct regular rounds of entrances, exits, and common areas.
• Assist clients and visitors, sign-in, and screen belongings for contraband.
• Carry Narcan, recognize overdose signs, and administer Narcan when necessary.
• Complete HIPAA and 42 CFR Part 2 compliant documentation and participate in training.

Education

High school diploma or equivalent

Associate’s degree or higher

Job description

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The Martin Luther King Jr. Behavioral Health Center (MLK BHC) is a program of HealthRIGHT 360 and is contracted with the Department of Public Health’s Substance Abuse Prevention and Control (SAPC) program. MLK BHC offers residential Drug Medi-Cal (DMC) services for a maximum of 99 adult individuals, comprising 33 beds each for judicially involved men, men, and women. MLK BHC collaborates closely with other Behavioral Health Center programs to ensure a comprehensive range of services for low-income and Medi-Cal-eligible individuals. Situated on the Martin Luther King Jr. Hospital campus in the Willowbrook area of South Los Angeles, the program serves residents of all Los Angeles County.

The Client Safety Navigator (CSN) is an in‑person role who fosters a safe, respectful, and welcoming environment. CSN works with program leadership, Sherriff’s or local law enforcement, and other teams to respond to emergency and crisis situations, including client drug use, overdose, programmatic interruptions, and other situations.

KEY RESPONSIBILITIES

Safety and Security

• Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
• Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.
• Clear areas of crowds, debris, and out‑of‑place items to maintain safety.
• Direct and deflect traffic, de‑escalate tense situations, and maintain a positive, respectful demeanor even during high‑pressure situations.
• Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
• Maintain appropriate boundaries and adhere to the organization’s code of conduct.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
• Work with local law enforcement and file incident reports as needed.

Client and Visitor Management

• Maintain client and visitor logs.
• Welcome and assist clients returning from appointments, ensure sign‑in, and check belongings for contraband.
• Welcome visitors, check credentials, ensure sign‑in, and escort them to the supervisor on duty.
• Answer and direct calls or messages.
• Provide resources and information to clients and guests as needed.

Crisis Intervention and Medical Assistance

• Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
• De‑escalate emotionally charged situations and maintain non‑confrontational behavior during observation and intervention.

Administration and Other Duties

• Complete all necessary documentation in accordance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.
• Attend and participate in meetings.
• Participate in and complete all assigned training in a timely manner.
• Read and respond to messages and emails when appropriate.

And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, or Licensure

• High school diploma or equivalent required. Associate’s degree or higher preferred.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.

Experience

• Two years of job‑related experience working with the criminal justice population or with the community behavioral health system preferred.

PHYSICAL REQUIREMENTS

In an 8‑hr workday, employee is required to perform work:

• Sitting 3 Hrs
• Standing 2 Hrs
• Walking 3 Hrs
• Driving Never

In an average month, employee must travel out of town:

• Often (>2x)
• Sometimes (<2x)
• Never

In an 8‑hr workday, employee must:

• Not at all
• Occasionally (1/4-2½ hrs.)
• Frequently (2½-5½ hrs.)
• Continuously (5½-8 hrs.)

Bend/stoop: Not at all; Occasionally; Frequently; Continuously

Climb: Not at all; Occasionally; Frequently; Continuously

Reach above shoulder level: Not at all; Occasionally; Frequently; Continuously

Kneel: Not at all; Occasionally; Frequently; Continuously

Balance: Not at all; Occasionally; Frequently; Continuously

Push/pull: Not at all; Occasionally; Frequently; Continuously

Squat: Not at all; Occasionally; Frequently; Continuously

Crawl: Not at all; Occasionally; Frequently; Continuously

Crouch: Not at all; Occasionally; Frequently; Continuously

Lift*: Not at all; Occasionally; Frequently; Continuously

Carry**: Not at all; Occasionally; Frequently; Continuously

* Usual number
Maximum number
5
20
lbs
lbs

** Usual number
Maximum number
5
20
lbs
lbs

Working at heights Yes No Explain

Operating heavy machinery Yes No Type

Operating desk machines Yes No Type Computer, fax, printer, phone

Precise manual dexterity Yes No Explain Documentation, data entry

Exposure to extreme heat, cold, humidity Yes No Explain

Exposure to dust, fumes, gases, chemicals Yes No Explain Cleaning supplies