Client Safety Navigator - Pomona Adult DMH

HealthRIGHT 360; Pomona (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

HealthRIGHT 360 in Pomona, CA is seeking a Client Safety Navigator to support a safe, welcoming environment, respond to emergencies, and coordinate with law enforcement and program leadership.

You will perform client care and security duties, manage visitor flow, provide crisis intervention and medical assistance, and handle administrative tasks while adhering to HIPAA and program policies.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
• Two years of related experience with criminal justice population or community behavioral health preferred.

Responsibilities

• Maintain a safe and orderly environment for clients, staff, and visitors.
• Monitor security cameras and coordinate with law enforcement as needed.
• Clear areas of debris and maintain safety.
• Direct and de-escalate tense situations while remaining professional.
• Collaborate with service providers and staff to keep the environment orderly.
• Maintain appropriate boundaries per the organization’s code of conduct.
• Conduct regular rounds of entrances, exits, and perimeters.
• File incident reports with local law enforcement as needed.
• Distribute client funds accurately as assigned.
• Transport clients when required.
• Greet clients and visitors, check-in, and escort to the supervisor on duty.
• Maintain client and visitor logs.
• Answer calls or messages and provide information to clients and guests.
• Carry Narcan, recognize overdoses, and administer Narcan as necessary.
• Administer CPR and/or first aid as needed.
• Ensure medications are securely stored and accounted for.
• Document incidents in facility log and HIPAA-compliant files.

Skills

Attention to detail

Crisis de-escalation

Communication skills

Team collaboration

Crisis management

Education

High school diploma or equivalent

First Aid and CPR certification

Two years of related experience with criminal justice or behavioral health

Job description

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systematic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re‑entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

Prototypes is one of the nation’s leading behavioral healthcare providers and is a “prototype” for such organizations. Prototypes Women's Center in Pomona is a 180‑bed residential facility tailored specifically to women, including those who wish to involve their children in their journey to recovery. Our program aims to assist women in maintaining their progress in overcoming co‑occurring disorders through a wide range of supportive services. Children can foster a secure attachment with their mothers in a secure setting, while also accessing mental health support and educational assistance. Our interdisciplinary team of professionals provides comprehensive treatment for substance use disorders and mental health, parenting, educational, and life skills courses. Treatment can range from 60 days to 6 months.

The Client Safety Navigator (CSN) is an in‑person role that fosters a safe, respectful, and welcoming environment while working with program leadership, law enforcement, and other teams to respond to emergencies such as drug use, overdose, and program disruptions.

KEY RESPONSIBILITIES

Client Care and Security

• Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
• Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.
• Clear areas of crowds, debris, and out‑of‑place items to maintain safety.
• Direct and deflect traffic, de‑escalate tense situations, and maintain a positive, respectful demeanor even during high‑pressure situations.
• Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
• Maintain appropriate boundaries and adhere to the organization’s code of conduct.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
• Work with local law enforcement and file incident reports as needed.
• Accurately distribute client money as assigned.
• Transport clients when necessary.

Client and Visitor Management

• Welcome and assist clients returning from appointments, ensure sign‑in, and check belongings for contraband.
• Welcome visitors, check credentials, ensure sign‑in, and escort them to the supervisor on duty.
• Maintain client and visitor logs.
• Answer and direct calls or messages.
• Provide resources and information to clients and guests as needed.

Crisis Intervention and Medical Assistance

• Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
• De‑escalate emotionally charged situations and maintain non‑confrontational behavior during observation and intervention.
• Administer CPR and/or first aid as needed.
• Ensure client medications are securely stored and properly accounted for.

Administration and Other Duties

• Document incidents in the facility log.
• Document client progress notes.
• Complete all necessary documentation in accordance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.

• Attend and participate in meetings.
• Participate in and complete all assigned training in a timely manner.
• Read and respond to messages and emails when appropriate.

  And perform other duties as assigned.

  QUALIFICATIONS

  Education, Certification, or Licensure

  • High school diploma or equivalent required. Associate’s degree or higher preferred.
  • Valid First Aid and CPR certification or ability to obtain within 30 days of hire.

  Experience

  • Two years of job‑related experience working with the criminal justice population or with the community behavioral health system preferred.

  PHYSICAL REQUIREMENTS

  In an 8‑hr workday, employee is required to perform work:

  • Sitting 3 Hrs
  • Standing 2 Hrs
  • Walking 3 Hrs
  • Driving Never

  In an average month, employee must travel out of town:

  • Often (>2x)
  • Sometimes (<2x)
  • Never

  In an 8‑hr workday, employee must:

  • Not at all – Occasionally (1/4‑2½ hrs.) – Frequently (2½‑5½ hrs.) – Continuously (5½‑8 hrs.)
  • Bend/stoop
  • Climb
  • Reach above shoulder level
  • Kneel
  • Balance
  • Push/pull
  • Squat
  • Crawl
  • Crouch
  • Lift* 5 lbs 20 lbs lbs lbs
  • Carry** 5 lbs 20 lbs lbs lbs
  • Operating heavy machinery Yes No Explain
  • Operating desk machines Yes No Computer, fax, printer, phone
  • Precise manual dexterity Yes No Explain Documentation, data entry
  • Exposure to extreme heat, cold, humidity Yes No Explain
  • Exposure to dust, fumes, gases, chemicals Yes No Explain Cleaning supplies
  • * Usual number 5 lbs
  • Maximum number 20 lbs