Overnight Client Safety Navigator (On-Call) - MLK

HealthRIGHT 360; California; On-site; USD 30,000 - 36,000; Full time

Job summary

HealthRIGHT 360 seeks a dedicated Security/Overnight Staff member to ensure a safe environment for clients, staff, and visitors. You will monitor access, escort visitors, and respond to incidents per HIPAA and 42 CFR Part 2 while maintaining professional boundaries.

Responsibilities include de-escalation, Narcan administration when needed, and timely documentation. The role supports program operations, training, and coordination with law enforcement as required.

Qualifications

• High school diploma or equivalent required. Associate’s degree or higher preferred.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.

Responsibilities

• Maintain safe and orderly environment for clients, staff, and visitors in compliance with agency standards.
• Monitor security cameras and coordinate with service providers and staff.
• Carry Narcan, recognize overdose signs, and administer Narcan when needed.
• Complete documentation per HIPAA, 42 CFR Part 2, and funding requirements; attend meetings and trainings.

Skills

Attention to detail

De-escalation skills

Communication

Education

High school diploma or equivalent

First Aid and CPR certification or ability to obtain within 30 days

Tools

None

Job description

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

KEY RESPONSIBILITIES

Safety and Security

• Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
• Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.
• Clear areas of crowds, debris, and out-of-place items to maintain safety.
• Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations.
• Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
• Maintain appropriate boundaries and adhere to the organization’s code of conduct.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
• Work with local law enforcement and file incident reports as needed.
• Remain alert and stay awake during the entire overnight shift.

Client and Visitor Management

• Maintain client and visitor logs.
• Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.
• Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
• Answer and direct calls or messages.
• Provide resources and information to clients and guests as needed.

Crisis Intervention and Medical Assistance

• Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
• De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention.

Administration and Other Duties

• Complete all necessary documentation in accordance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.
• Attend and participate in meetings.
• Participate in and complete all assigned training in a timely manner.
• Read and respond to messages and emails when appropriate.
• And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, or Licensure

• High school diploma or equivalent required. Associate’s degree or higher preferred.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.

Experience

• Two years of job-related experience working with the criminal justice population or with the community behavioral health system preferred.

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

• Sitting 3 Hrs
• Standing 2 Hrs
• Walking 3 Hrs
• Driving Never

In an average month, employee must travel out of town:

• Often (>2x)
• Sometimes (<2x)
• Never

In an 8-hr workday, employee must:

• Not at all
• Occasionally (1/4-2½ hrs.)
• Frequently (2½-5½ hrs.)
• Continuously (5½-8 hrs.)

• Bend/stoop None
• Climb None
• Reach above shoulder level None
• Kneel None
• Balance None
• Push/pull None
• Squat None
• Crawl None
• Crouch None
• Lift* 5 20 lbs
• Carry** 5 20 lbs

Job requires:

• Working at heights No
• Operating heavy machinery No
• Operating desk machines Yes Computer, fax, printer, phone
• Precise manual dexterity Yes Documentation, data entry
• Exposure to extreme heat, cold, humidity No
• Exposure to dust, fumes, gases, chemicals Yes Cleaning supplies