Care Coordinator II, III - Resilient Recovery

HealthRIGHT 360; San Mateo (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

HealthRIGHT 360 seeks a dedicated clinician to provide intake, assessment, treatment planning, counseling, crisis intervention, and case management within a comprehensive behavioral health program serving diverse populations in California.

The role includes group facilitation, discharge planning, documentation in EHR systems, adherence to certification standards, weekend coverage as needed, and collaboration with partners across schools and community sites to support recovery and health equity.

Qualifications

• High School diploma or equivalent or associate degree in a related field.
• Must be registered as an Alcohol and Other Drug Counselor or SUD Counselor with CA certifying agency (CCAPP, CADTP, CAADE).
• First Aid and CPR certifications required within 30 days of employment.
• 1 year of SUD experience required; 2-4 years preferred.
• Outpatient experience and SUD certifications preferred.
• Knowledge of recovery models, trauma-informed care, and social work principles.

Responsibilities

• Facilitates intakes, assessments, treatment planning, crisis and individual counseling sessions.
• Links clients to internal/external resources and follows up on progress.
• Facilitates group counseling and conducts classes on treatment topics.
• Screens/assesses eligibility and ASAM level of care.
• Performs crisis intervention and communicates with the treatment team.
• Completes required trainings and attends meetings; coordinates discharge planning.
• Ensures certification renewal requirements are met and engages in client celebrations.
• Weekend work may be required; works at main office and co-location sites.
• Documents progress notes, discharge paperwork, and referrals per policy.
• Participates in chart/utilization reviews and adheres to compliance policies.
• Communicates with behavioral health providers, probation, social workers, and QA dept.

Skills

Empathy

Active listening

Crisis intervention

Documentation

Client engagement

Education

High School diploma or equivalent

CA SUD Counselor certification

First Aid Certification

CPR Certification

1 year SUD experience required

Bachelor’s degree preferred

2-4 years SUD experience preferred

SUD Certification preferred

Outpatient settings experience preferred

Gender Responsive & Trauma Informed principles

Tools

MS Office

Job description

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

May work weekends and holidays as needed.

KEY RESPONSIBILITIES

Individual Treatment Responsibilities:

• Facilitates intakes/orientations, comprehensive assessments, individualized treatment planning, crisis, collateral, case management and individual counseling sessions with clients.


• Offers clinical support and counseling to assist clients in meeting their treatment goals including providing feedback, setting boundaries, and celebrating successes.


• Proactively links clients to both internal and external resources based on their treatment needs and follows up on the progress/status.

Treatment Setting Responsibilities:

• Facilitates group counseling sessions and teaches classes on various treatment-related topics.


• Conducts screenings and intake assessments to determine client’s eligibility and ASAM level of care placement.


• Performs crisis intervention and communicates with treatment team as unforeseen situations arise.


• Completes and attends required training and meetings.


• Coordinate discharge planning in collaboration with the rest of the treatment team.


• Comply with certifying agency requirements for registration/certification renewal.


• Plans and facilitates client celebrations and special events.


• Will work one weekend day based on rotating schedule to facilitate the scheduled weekend groups.


• Will work at agency’s main office and in addition to co-location sites which may include schools, community health centers, in-home, and partner agencies.

Documentation Responsibilities:

• Collaborates with each caseload client and other available internal and external resources to develop/maintain treatment plans/problem lists, transition/discharge plans, progress notes and appropriate updates in support of the health and recovery needs of the client.


• Properly documents all individual and group counseling sessions, intake and assessments, completes discharge paperwork and referrals in a timely manner as required by DMC and county.


• Maintains accurate records by entering documentation into various electronic systems for all caseload clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.


• Will participate in Peer Chart/ Utilization Reviews for preparation of program audits. Will adhere to documentation policies and procedures set forth by Compliance Department.


• Be responsive and proactive in all correspondences with referring parties such as behavioral health providers, probation, social workers, and the Quality Improvement Dept. via treatment status reports, phone calls, faxes, etc.


• Responds to records updates and corrections in a timely manner to ensure documentation compliance and accuracy.


• Will assist in providing written progress reports/narratives to Clinical Program Manager or Directors as requested.

And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, and Experience

• High School diploma or equivalent OR associate degree in a related field/


• Must be registered as an Alcohol and Other Drug Counselor or as an SUD Counselor with CA approved certifying agency (CCAPP, CADTP, or CAADE).


• First Aid Certified within 30 days of employment.


• CPR Certified within 30 days of employment.


• 1 year of SUD experience required.


• Preferably bachelor’s degree in related field.


• 2-4 years of SUD experience preferred.


• SUD Certified preferred.


• Relevant experience working in outpatient settings preferred.


• Application of Gender Responsive and Trauma Informed principles and interventions.

Knowledge

• Culturally responsive and able to work with a diverse population.


• Strong proficiency with Microsoft Office applications, specifically Word, Outlook, and Internet applications.


• Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.


• Knowledge of the principles of client-centered, strength-based practice (including the principles of the recovery model and trauma-informed practice).


• Understanding of harm reduction model.


• Understanding and experience working with recovering individuals and their impacted family members.


• Knowledge of cultural stigmas of counseling and treatment services.


• Knowledge of principles and techniques of social work, case management, crisis intervention, client centered counseling, and group facilitation.


• Knowledge of child development.


• Knowledge of and experience with substance abuse services in the county.


• Proficient with clinical documentation and EHR systems.


• Knowledge and experience with Medi-CAL documentation standards preferred.


• Knowledge of mental health recovery and evidence-based practices preferred.

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

• Sitting 6 Hrs


• Standing 1 Hrs


• Walking 1 Hrs


• Driving Occasionally

In an average month, employee must travel out of town.

• Often (>2x)


• Sometime (<2x)


• Never

In an 8-hr workday, employee must:

• Bend/stoop – Occasionally


• Climb – Occasionally


• Reach above shoulder level – Occasionally


• Kneel – Occasionally


• Balance – Occasionally


• Push/pull – Occasionally


• Squat – Occasionally


• Crawl – OccasionallyCrouch – Occasionally


• Lift* – Occasionally


• Carry** – Occasionally

* Usual number Maximum number lbs lbs
5 lbs 20 lbs

** Usual number Maximum number lbs lbs
5 lbs 20 lbs

Job requires:

• Working at heights – No


• Operating heavy machinery – No


• Operating desk machines – Yes (Computer, fax, printer, phone)


• Precise manual dexterity – Yes (Ability to precisely and accurately transmit written data, input data)


• Exposure to extreme heat, cold, humidity – No


• Exposure to dust, fumes, gases, chemicals – No