Overnight Casino Guest Services Specialist

Ameristar Casino Hotel Council Bluffs; Council Bluffs (IA); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Ameristar Casino Hotel Council Bluffs is seeking a guest service representative. Responsibilities include managing guest interactions, processing membership information, and assisting with promotions. Candidates should have strong interpersonal and communication skills, a high school diploma or GED, and the ability to work flexible hours, including evenings and weekends. The starting salary for this position is $16.50 per hour, with potential for additional benefits such as paid time off and a 401(k) plan.

Qualifications

• Experience dealing with the public.
• Minimum of one year of guest service experience is strongly encouraged.
• Cash handling background helpful but not required.

Responsibilities

• Maintain the strictest confidence of confidential information.
• Enter membership information into computer.
• Follow all gaming regulations related to this position.
• Assist in Marketing promotions and player events.
• Redeem coins, tickets, chips and cash guest checks.
• Respond to reasonable guest requests.

Skills

Interpersonal skills

Communication skills

Guest service skills

Entry-level computer skills

Education

High School Diploma or GED equivalent

Job description

Ameristar Casino Hotel Council Bluffs is seeking a guest service representative. Responsibilities include managing guest interactions, processing membership information, and assisting with promotions. Candidates should have strong interpersonal and communication skills, a high school diploma or GED, and the ability to work flexible hours, including evenings and weekends. The starting salary for this position is $16.50 per hour, with potential for additional benefits such as paid time off and a 401(k) plan.