Casino Services Rep Swing Shift

Ameristar Casino Hotel Council Bluffs; Council Bluffs (IA); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Ameristar Casino Hotel Council Bluffs is seeking a guest service representative. Responsibilities include managing guest interactions, processing membership information, and assisting with promotions. Candidates should have strong interpersonal and communication skills, a high school diploma or GED, and the ability to work flexible hours, including evenings and weekends. The starting salary for this position is $16.50 per hour, with potential for additional benefits such as paid time off and a 401(k) plan.

Qualifications

• Experience dealing with the public.
• Minimum of one year of guest service experience is strongly encouraged.
• Cash handling background helpful but not required.

Responsibilities

• Maintain the strictest confidence of confidential information.
• Enter membership information into computer.
• Follow all gaming regulations related to this position.
• Assist in Marketing promotions and player events.
• Redeem coins, tickets, chips and cash guest checks.
• Respond to reasonable guest requests.

Skills

Interpersonal skills

Communication skills

Guest service skills

Entry-level computer skills

Education

High School Diploma or GED equivalent

Job description

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casino
• Enter membership information into computer
• Be knowledgeable of, and follow, all gaming regulations related to this position
• Create and issue loyalty cards for guests
• Assist in Marketing promotions and player events involving the promotions
• Redeem coins, tickets, chips and cash guest checks
• Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
• Ability to identify circumstances or incidents that require the notification and/or approval of others
• Cooperative and able to take direction to follow through on assignments and work with the team

Qualifications

• High School Diploma or GED equivalent preferred
• Cash handling background helpful but not required
• Experience dealing with the public
• Excellent interpersonal, communication & guest service skills
• Knowledge of entry level computer skills
• Must be able to work flexible hours including evenings, weekends, holidays
• Minimum of one year of guest service experience is strongly encouraged

Equal Opportunity Employer

Equal Opportunity Employer

Starting Salary

16.50