Overnight Bilingual NSAH Support Specialist

RAINN; United States; Remote; USD 23,000 - 33,000; Full time

Job summary

RAINN is seeking a Support Specialist for the National Sexual Assault Hotline on an overnight shift (Wed–Fri, 11:00 PM ET–7:00 AM ET). The role involves crisis intervention, listening, and referrals, with bilingual opportunities and a $2.50 shift differential for night hours.

Proficiency in English is required, with 1 year of direct client support experience. Training is extensive, and the position supports remote work within a nationally coordinated hotline network.

Qualifications

• Must be fluent in English and able to pass a proficiency test; Spanish fluency may be required for some roles.
• Must pass a typing test with at least 35 WPM.
• Minimum of 1 year experience in social services or direct client support/crisis intervention.
• Able to communicate effectively in person, via small group, and through remote channels.

Responsibilities

• Answer inbound crisis-intervention calls and online chats for NSAH users and client hotlines.
• Provide compassionate support, safety planning, and referrals to resources.
• Maintain knowledge of client needs and policies; stay current with training.
• Collaborate with NSAH staff to ensure high-quality service delivery.
• Monitor sessions and provide real-time guidance to staff and peers.
• Perform data collection, session assessments, and document client interactions.
• Attend required NSAH meetings and training sessions.

Skills

Crisis intervention

Active listening

Typing 35 WPM

Remote work

English fluency

Google Workspace

Communication under pressure

Tools

Google Workspace

Job description

RAINN is seeking a Support Specialist for the National Sexual Assault Hotline on an overnight shift (Wed–Fri, 11:00 PM ET–7:00 AM ET). The role involves crisis intervention, listening, and referrals, with bilingual opportunities and a $2.50 shift differential for night hours.

Proficiency in English is required, with 1 year of direct client support experience. Training is extensive, and the position supports remote work within a nationally coordinated hotline network.