Full-Time Helpline Responder

Groundworks New Mexico; Albuquerque (NM); On-site; USD 33,000 - 36,000; Full time

Job summary

New Mexico Coaltion of Sexual Assault Programs, Inc. seeks a dedicated helpline responder for the NMSSAH overnight shift. You will address calls with sensitivity, uphold quality standards, and collaborate with a small team to maintain reliable support for survivors across New Mexico.

Shifts run 11:00 pm to 7:45 am; bilingual ability is highly preferred and may include a pay differential. NMCSAP is an Equal Opportunity Employer.

Qualifications

• Respond to calls on the NM Statewide Sexual Assault Hotline (NMSSAH).
• Stay up to date on best practices for helpline response.
• Support the quality and integrity of 24/7 helpline services.

Responsibilities

• Respond to calls on the NM Statewide Sexual Assault Hotline (NMSSAH).
• Work with peers and supervisor to identify and address issues with helpline implementation across NM.

Job description

Other Information/Requirements:

Effectively respond to calls on the NM Statewide Sexual Assault Hotline (NMSSAH). This position will stay up to date on best practices on helpline response and support the quality and integrity of the 24/7 helpline services. This position will work with peers and supervisor to continuously work to identify and address any issues with the helpline implementation on behalf of survivors across NM.

Monday – Thursday 11:00 pm – 7:45 am. *Note: shifts are subject to change based on Helpline needs.

NMCSAP is an Equal Opportunity Employer.

Salary Range:

(Range: *$24 - 26 per hour) *Bi-lingual highly preferred with pay differential

Contact Information

Name:

Agency/Organization:

New Mexico Coaltion of Sexual Assault Programs, Inc.