Night Shift Helpline Responder (Bilingual Preferred)

Groundworks New Mexico; Albuquerque (NM); On-site; USD 33,000 - 36,000; Full time

Job summary

New Mexico Coaltion of Sexual Assault Programs, Inc. seeks a dedicated helpline responder for the NMSSAH overnight shift. You will address calls with sensitivity, uphold quality standards, and collaborate with a small team to maintain reliable support for survivors across New Mexico.

Shifts run 11:00 pm to 7:45 am; bilingual ability is highly preferred and may include a pay differential. NMCSAP is an Equal Opportunity Employer.

Qualifications

• Respond to calls on the NM Statewide Sexual Assault Hotline (NMSSAH).
• Stay up to date on best practices for helpline response.
• Support the quality and integrity of 24/7 helpline services.

Responsibilities

• Respond to calls on the NM Statewide Sexual Assault Hotline (NMSSAH).
• Work with peers and supervisor to identify and address issues with helpline implementation across NM.

Job description

New Mexico Coaltion of Sexual Assault Programs, Inc. seeks a dedicated helpline responder for the NMSSAH overnight shift. You will address calls with sensitivity, uphold quality standards, and collaborate with a small team to maintain reliable support for survivors across New Mexico.

Shifts run 11:00 pm to 7:45 am; bilingual ability is highly preferred and may include a pay differential. NMCSAP is an Equal Opportunity Employer.