Overnight Auditor & Guest Services Specialist

Davidson Hospitality Group; Kentucky; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Hotel Discounts

401K Match

Paid Time Off

Tuition Reimbursement

Dental & Vision Coverage

Job summary

Davidson Hospitality Group is seeking a Night Auditor for the Hyatt Regency Cincinnati, focusing on night desk duties, guest payments, and accurate account audits. You will assist guests, ensure security, and collaborate across departments to uphold service excellence.

We value detail, reliability, and strong communication. The overnight schedule includes weekends and holidays, with opportunities for advancement within a leading hospitality group.

Qualifications

• Prior cash handling experience.
• High school diploma or equivalent required.
• 1-2 years night auditor or similar role preferred.
• Strong attention to detail and ability to multitask.
• Excellent communication and problem-solving skills.
• Read, write and speak English fluently.
• Ability to work independently with minimal supervision.
• Strong computer skills.
• Ability to work flexible hours including overnights, weekends, and holidays.

Responsibilities

• Perform front desk duties such as guest check-ins and check-outs during the night shift.
• Process guest payments and maintain accurate records.
• Conduct night audits to verify the accuracy of guest accounts and resolve discrepancies.
• Assist guests with inquiries, requests, and issues during the night.
• Ensure safety and security of the hotel during overnight hours.
• Provide exceptional customer service and a welcoming atmosphere for guests.
• Collaborate with other departments to address guest needs for a seamless experience.
• Maintain knowledge of hotel services, facilities, and local attractions.

Skills

Cash handling

Attention to detail

Multitasking

Communication

Problem solving

Fluent English

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Davidson Hospitality Group is seeking a Night Auditor for the Hyatt Regency Cincinnati, focusing on night desk duties, guest payments, and accurate account audits. You will assist guests, ensure security, and collaborate across departments to uphold service excellence.

We value detail, reliability, and strong communication. The overnight schedule includes weekends and holidays, with opportunities for advancement within a leading hospitality group.