Overnight Assistant Client Care Supervisor

Ethos Veterinary Health; San Marcos (CA); On-site; USD 33,000 - 38,000; Full time

Job summary

Ethos Veterinary Health's Veterinary Specialty Hospital – North County in San Marcos, CA seeks an Overnight Assistant Client Care Supervisor to provide hands-on leadership for the Client Care team during overnight operations.

This internal promotion is designed for a current team member ready to grow supervisory skills while staying connected to day-to-day operations. You will mentor staff, guide workflows, and ensure a compassionate, professional client experience across the hospital.

Qualifications

• Strong Client Care experience with professionalism and compassion.
• Remain calm, organized, and solutions-focused in a fast-paced hospital.
• Mentorship mindset and interest in helping teammates learn and succeed.
• Sound judgment to know when to escalate to leadership.
• Excellent organization, communication, and conflict-resolutions skills.

Responsibilities

• Provide hands-on leadership and real-time problem solving for the Client Care team during overnight operations.
• Support phones, lobby flow, client communication, patient intake, and discharge workflows.
• Coordinate communication between Client Care, Emergency, Specialty, Nursing, Pharmacy, and hospital leadership.
• Assist with onboarding, training, mentoring, and reinforcing department workflows.
• Provide timely coaching and feedback while escalating concerns when appropriate.
• Monitor staffing, shift coverage, breaks, and team communication.
• Support escalated client concerns and maintain a compassionate client experience.
• Partner with leadership on process improvements and documentation.

Skills

Client care leadership

Leadership

Mentorship

Communication

Organization

Problem solving

Conflict resolution

Team collaboration

Job description

Internal Promotion Opportunity | Veterinary Specialty Hospital – North County

San Marcos, California

$24.00–$27.50/hour

Schedule: Monday–Friday | 6:00 PM–2:30 AM

Wednesdays may adjust to 2:00 PM–10:30 PM as needed to participate in leadership meetings.

Take the next step in your leadership career at Veterinary Specialty Hospital – North County. We are excited to offer an internal promotion opportunity for an Overnight Assistant Client Care Supervisor to provide hands‑on leadership and support for our Client Care team during overnight operations.

This role is ideal for a current team member who is ready to grow their supervisory skills while remaining closely connected to day‑to‑day Client Care operations. You'll provide real‑time guidance, help coordinate workflows, support client escalations, mentor team members, and serve as an important communication link between Client Care and our clinical teams.

Why This Opportunity

The Overnight Assistant Client Care Supervisor will provide a consistent leadership presence during evening and overnight hours. You'll help ensure the Client Care Specialist team has the direction, communication, and resources needed to support our clients, patients, and hospital teams.

This is an opportunity to build leadership experience while making an immediate impact within a hospital and team you already know.

In Your Day‑to‑Day, You Will

• Provide visible, hands‑on leadership and real‑time problem solving for the Client Care team during overnight operations.
• Support phones, lobby flow, client communication, patient intake and discharge, and other Client Care workflows.
• Coordinate communication between Client Care, Emergency, Specialty, Nursing, Pharmacy, and hospital leadership.
• Assist with onboarding, training, mentoring, and reinforcing department workflows and service expectations.
• Provide timely, constructive coaching and feedback while escalating concerns to Client Care leadership when appropriate.
• Monitor staffing, shift coverage, breaks, workflow balance, and team communication throughout the shift.
• Support escalated client concerns while helping maintain a compassionate, professional, and consistent client experience.
• Reinforce Client Care procedures, identify workflow gaps, and partner with leadership on process improvements, department communication, documentation, and follow‑up.

What You Bring

• Strong Client Care experience with a consistent record of professionalism, compassion, and clear communication.
• Ability to remain calm, organized, and solutions‑focused in a fast‑paced specialty and emergency veterinary hospital.
• A mentorship mindset and genuine interest in helping teammates learn, develop, and succeed.
• Sound judgment with the ability to determine when to resolve an issue independently and when leadership involvement is needed.
• Strong organization, communication, problem‑solving, and conflict‑resolution skills.
• Ability to work collaboratively across Client Care, clinical, and hospital leadership teams.
• Dependability and flexibility to provide consistent evening and overnight leadership coverage.
• Interest in developing supervisory, coaching, and people‑leadership skills.

Internal Applicant Eligibility

This opportunity is open exclusively to current Veterinary Specialty Hospital – North County employees.

To Be Eligible, Applicants Must

• Have completed at least one year of service with Ethos Veterinary Health.
• Have been in their current position for at least six months.
• Be in good standing and not under current disciplinary action.
• Meet any additional internal transfer or promotion requirements outlined in the Ethos Veterinary Health Employee Handbook.

Compensation & Schedule

$24.00–$27.50/hour

Monday–Friday | 6:00 PM–2:30 AM

Wednesdays may adjust to 2:00 PM–10:30 PM as needed for leadership meetings.

Why Apply

This Position Offers An Opportunity To

• Build hands‑on supervisory and people‑leadership experience.
• Develop skills in coaching, mentoring, conflict resolution, staffing, and operational decision‑making.
• Strengthen communication and consistency across overnight hospital operations.
• Make a meaningful impact on the experience of clients and fellow team members.
• Take the next step in your career while continuing to grow within VSH North County and Ethos Veterinary Health.

About Veterinary Specialty Hospital – North County

Veterinary Specialty Hospital – North County is part of Ethos Veterinary Health and is committed to advancing veterinary medicine through exceptional medicine, education, and client care. Our specialty and emergency teams work collaboratively to provide advanced veterinary care while fostering a culture centered on compassion, teamwork, professional growth, and excellence.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world‑class veterinary medicine and help shape what veterinary care becomes next.

Across our network of specialty and emergency veterinary hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary professionals in hospitals designed for learning, collaboration, and clinical excellence.

Here, mentorship is a two‑way street. You'll share your expertise, learn from others, and continue to grow professionally and personally.

Join Us

If you're a current VSH North County team member ready to develop your leadership skills and take on greater responsibility within Client Care, we encourage you to apply for this internal promotion opportunity.

Take the next step in your career and help lead our overnight Client Care team.

Equal Opportunity Employer

Ethos Veterinary Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Employment decisions are based on qualifications, competence, merit, and business need.