Client Care Specialist

Ethos Veterinary Health; San Marcos (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Holiday parties

Birthday celebrations

Employee appreciation activities

Volunteer opportunities

On-site social worker

VetBloom CE access

Employee pet discount

Job summary

Ethos Veterinary Health's Veterinary Specialty Hospital of North County in San Marcos, CA is seeking a Client Care Specialist to be the calm, confident first contact for families, coordinating appointments and guiding clients through check-in, emergency cases, and discharge.

You will join a team of veterinarians and specialists, handling high call volumes, billing, and client communications, with opportunities for growth and a comprehensive benefits package.

Qualifications

• 2+ years of veterinary hospital experience in General Practice, Emergency, or Specialty.
• Experience in a veterinary hospital environment; animal handling alone does not meet requirement.
• Strong veterinary client service, reception, and communication skills.
• Ability to communicate clearly, compassionately, and confidently with clients and veterinary professionals.
• Strong organization and attention to detail with the ability to manage multiple priorities.
• Comfortable working in a fast-paced specialty and emergency veterinary environment.
• Proactive, collaborative approach to teamwork and client service.

Responsibilities

• Welcome clients, check in patients, and coordinate appointments and emergency cases with the medical team.
• Manage a high volume of incoming calls, callback requests, and client communications.
• Keep clients informed throughout their pet's visit while coordinating updates with technicians and veterinarians.
• Process check-outs, estimates, payments, and other financial transactions accurately.
• Maintain accurate client and patient information within the hospital's practice management system.
• Support families during urgent, stressful, and emotionally difficult situations with compassion and professionalism.
• Complete follow-ups and post-visit tasks to ensure clients feel supported after leaving the hospital.
• Collaborate across Emergency, Specialty, and Client Care teams to maintain efficient hospital and patient flow.

Skills

Veterinary hospital experience

Client service

Reception/Front desk

Communication skills

Organization

Tools

Practice management system

Job description

Client Care Specialist – Veterinary Specialty Hospital

$20.50–$23.50/hour, based on experience
Team members also receive double-time pay for working Ethos-observed holidays.
Full-time opportunities | Veterinary Specialty Hospital of North County

Join our team as a Client Care Specialist and make a meaningful difference for pets and the people who love them.

At Veterinary Specialty Hospital of North County, our Client Care Specialists are an essential part of the veterinary care team. You'll be the calm, confident point of contact families rely on while partnering closely with our Emergency and Specialty teams to create a supportive, organized, and compassionate experience from arrival through discharge.

Current Openings:

• Wednesday–Saturday | 7:30 AM–6:00 PM
• Thursday–Saturday | 9:00 AM–10:00 PM

Get to Know Us

At Veterinary Specialty Hospital of North County, we're a team that shows up for each other as much as we do for our patients and their families. As part of Ethos Veterinary Health, we have access to advanced emergency and specialty resources while maintaining the personal, supportive, team-focused environment that makes our hospital a special place to work.

If you're looking for a veterinary hospital where collaboration, compassion, and professional growth matter, you'll feel right at home with us.

Why You'll Love This Role

As a Client Care Specialist, Veterinary Receptionist, or Veterinary Client Service Representative, you'll support families during routine visits as well as urgent and emotional situations.

You'll work closely with veterinarians, Veterinary Technicians, and other hospital teams while managing a fast-paced front desk, high call volumes, patient flow, financial transactions, and ongoing client communication.

In Your Day-to-Day, You Will

• Welcome clients, check in patients, and coordinate appointments and emergency cases with the medical team.
• Manage a high volume of incoming calls, callback requests, and client communications.
• Keep clients informed throughout their pet's visit while coordinating updates with technicians and veterinarians.
• Process check-outs, estimates, payments, and other financial transactions accurately.
• Maintain accurate client and patient information within the hospital's practice management system.
• Support families during urgent, stressful, and emotionally difficult situations with compassion and professionalism.
• Complete follow-ups and post-visit tasks to ensure clients feel supported after leaving the hospital.
• Collaborate across Emergency, Specialty, and Client Care teams to maintain efficient hospital and patient flow.

What You Bring

• 2+ years of veterinary hospital experience required in General Practice, Emergency, or Specialty veterinary medicine.
• Experience must include working within a veterinary hospital environment; animal handling experience alone does not meet this requirement.
• Strong veterinary client service, reception, and communication skills.
• Ability to communicate clearly, compassionately, and confidently with clients and veterinary professionals.
• Strong organization and attention to detail with the ability to manage multiple priorities.
• Comfortable working in a fast-paced specialty and emergency veterinary environment.
• Ability to remain calm and professional when supporting clients through urgent or emotional situations.
• Proactive, collaborative approach to teamwork and client service.

Perks & Benefits

Fun & Supportive Culture:

• Annual holiday parties, monthly birthday celebrations, and employee appreciation activities
• Monthly hospital newsletter, The Scoop
• Paid volunteering opportunities for community events
• Dedicated Client Care Appreciation Week
• On-site social worker supporting employee well-being

Professional Growth:

• Partnership with the Purdue Veterinary Technician Program and Ethos-sponsored scholarships
• VetBloom access with free online continuing education and training
• Opportunities for advancement into clinical and leadership positions

Pet Perks:

• 75% employee pet discount
• Discounted employee feeding programs through Hill's, Royal Canin, and Purina
• Free annual exam, vaccines, and lab work for eligible pets enrolled in our on-site Blood Bank's Blood Donor Program

Full-Time Benefits:

• Five days of sick time and two weeks of accrued PTO, increasing with tenure
• $100 annual uniform allowance
• Medical, dental, vision, disability, and life insurance options
• Flexible Spending Accounts available after 30 days
• 401(k) with employer contribution
• Employee Assistance Program (EAP), including mental health, financial, legal, and identity theft support

Location Highlight

Veterinary Specialty Hospital of North County is located in San Marcos and is accessible to veterinary professionals throughout Vista, Escondido, Carlsbad, Oceanside, Encinitas, Rancho Bernardo, Poway, Fallbrook, Temecula, Murrieta, and surrounding North County San Diego communities.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next.

Across our network of specialty and emergency veterinary hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary professionals in hospitals designed for learning, collaboration, and clinical excellence.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow professionally and personally.

Join Us

Equal Opportunity Employer

Ethos Veterinary Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Employment decisions are based on qualifications, competence, merit, and business need.