Overnight Agent Night Auditor

One Ocean Resort & Spa; Princeton, Northern (NJ, KY); Hybrid; USD 20,664,000 - 30,307,000; Part time

Job summary

The Westin Princeton at Forrestal Village is seeking a part-time front desk associate to handle nightly audit functions, room and tax postings, and guest services. This role requires accuracy, teamwork, and the ability to work varying schedules including nights and weekends.

Responsibilities include front desk duties, PBX operation, and maintaining standard office procedures in a hospitality environment.

Qualifications

• Focus and maintain attention to tasks and complete work on time despite interruptions.
• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends and holidays.
• Team player who provides great guest experiences.
• Ability to work in a standard office environment and use a computer.

Responsibilities

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting for accuracy and correct errors.
• Complete back-up of front office computer system and night audit program daily.
• Complete rebuild of the front office system, reservation and other related computer maintenance.
• Understand and follow management company's accounting and credit policies.
• Manage all front desk functions including check-ins, check-outs, payments, and reservations; PBX operation.

Job description

From location to accommodation, all of the elements come together perfectly at The Westin Princeton at Forrestal Village. Enviably located near the campus of Princeton University in quaint Forrestal Village, our hotel offers guests an inspired viewpoint to explore the area. Discover the charming shops and restaurants of Palmer Square or make your way to nearby points of interest like Rider University and Trenton, New Jersey..

Job Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Requirements

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

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