Overnight Agent Night Auditor

Melrosehoteldc; Princeton, Northern (NJ, KY); Hybrid; USD 25,000 - 33,000; Part time

Job summary

The Westin Princeton at Forrestal Village in Princeton, NJ seeks a part-time Front Office Auditor to ensure accuracy in daily front desk and outlet audits. You will review postings, back up systems, and support reservations with a focus on guest satisfaction and smooth operations.

Strong attention to detail, teamwork, and flexible scheduling are required to succeed in this role. Excellent communication helps guide guests and colleagues through daily tasks.

Qualifications

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends and holidays.
• Team player who provides great experiences for guests.

Responsibilities

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax postings for accuracy and correct errors promptly; ensure house charges are posted correctly.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete rebuild of front office system, reservation and related computer maintenance (if applicable).
• Understand and follow management company accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation and guest directions.

Skills

Attention to detail

Team player

Schedule flexibility

Customer service

Verbal and written communication

Job description

From location to accommodation, all of the elements come together perfectly at The Westin Princeton at Forrestal Village. Enviably located near the campus of Princeton University in quaint Forrestal Village, our hotel offers guests an inspired viewpoint to explore the area. Discover the charming shops and restaurants of Palmer Square or make your way to nearby points of interest like Rider University and Trenton, New Jersey..

Job Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Requirements

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

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