Night Auditor - Part Time

Alila Hotels; San Diego (CA); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

Complimentary parking

Employee discounts

Complimentary meals

Job summary

Alila Marea Beach Resort is seeking a Night Auditor to join our team. This fulfilling role involves assisting guests during the overnight shift and ensuring accurate hotel bookkeeping. You will greet guests, manage cash transactions, and maintain excellent guest relations while embodying our core values.

The ideal candidate will have prior hotel front desk experience and proficiency in MS Office. A positive attitude and exceptional communication skills are key.

Qualifications

• 1-2 years of work experience required.
• Minimum of 2 years hotel front desk experience preferred.
• Ability to adapt and demonstrate flexibility.

Responsibilities

• Assist guests in all guest services functions during the overnight shift.
• Close hotel books at night by balancing revenues.
• Maintain a friendly demeanor while providing personalized service.

Skills

Customer service

Cash handling

Problem solving

Communication

Organization

Tools

MS Office Suite

Hotel operations software

Job description

Summary

Are you looking for a job that offers not only a fulfilling work experience but also the chance to be part of an idyllic coastal community? Look no further than Alila Marea Beach Resort!

Organization- Alila Marea

Are you looking for a job that offers not only a fulfilling work experience but also the chance to be part of an idyllic coastal community? Look no further than Alila Marea Beach Resort!

Nestled seamlessly into the picturesque bluffs of Encinitas, our resort is an innovative expression of eco-design that embodies the quintessential Southern California lifestyle. With South Ponto Beach and Batiquitos Lagoon just steps away, you'll have endless opportunities for both relaxation and adventure.

But that's not all - our location also puts you within reach of the charming cafes, boutiques, and beach enclaves that line California Coast Highway 101. At Alila Marea Beach Resort, you'll not only have the chance to work in a beautiful setting, but you'll also be part of a vibrant community.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Description Of Job Duties

The Night Auditor will be responsible for assisting guests in all guest services related functions during the overnight shift. The Night Auditor will also be responsible for closing hotel books at night by running night audit final after ensuring all revenues are in balance nightly.

Core Functions

• Hyatt Hotels Corporation guidelines and core values to ensure the health, safety and comfort of our team members and guests.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Communicate effectively with guests and fellow team members.
• Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Other duties as assigned.

Benefits

• Complimentary parking
• 25% off in-house F&B
• 6 Complimentary Room Nights across our Hyatt portfolio (after 90 days)
• Friends and Family rates across our Hyatt portfolio immediately
• Hyatt discounts and partner discounts
• Colleague celebrations, including Quarterly Awards, BBQ's, and holiday parties
• Complimentary employee meals

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

The hourly rate for this position is $22 with an added $1/hour shift differential on the Overnight shift.

Qualifications

• 1-2 years work experience.
• Minimum of 2 years of hotel front desk experience preferred.
• Proficiency in MS Office Suite.
• Experience with hotel operations software sales programs.
• Skillful in project planning/ tasks and able to prioritize projects/ tasks.
• Highly organized and efficient, pro-active and results driven, and ability to adapt and demonstrate flexibility. Leads by example and with integrity.
• Excellent communicator and team motivator. Business-like, socially engaged, passionate, expressive demonstrating a positive attitude.

Mental and Physical Demands

• Frequent: Sitting, standing, walking throughout property, working on a computer, typing, filing, climbing stairs, and interacting with guests (speaking, listening, writing).
• Occasional: Lifting, pushing, and pulling guest luggage and property equipment. Occasional stooping and bending.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status