Overnight

Planet Fitness - Baseline Fitness; Lafayette (LA); On-site; USD 16,531 - 22,041; Part time

Job summary

Planet Fitness - Baseline Fitness seeks a friendly associate to drive new member sales and create an exceptional gym experience. You will greet guests, assist with inquiries, and guide tours, helping members sign up and manage their accounts.

Key responsibilities include front desk tasks, check-ins, and maintaining a clean, welcoming club environment while delivering outstanding customer service and support to members and guests.

Qualifications

• Honesty and strong work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members to provide a positive experience.
• Answer phone calls politely and assist with questions or concerns.
• Take info calls and give tours to prospective members.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating accounts.
• Facilitate member services issues and escalate as needed to supervisor.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Communication

Active listening

Problem solving

Diplomacy

Job description

Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns. Taking info calls and tours Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement OpportunitiesEssential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time.