Over-The-Counter Program Associate

NC MedAssist; Charlotte (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401k plan

Life insurance

Job summary

NC MedAssist is seeking an OTC Program Associate to support daily OTC program operations onsite in Charlotte, NC. You will help maintain organized inventory, fulfill orders, and ensure the Free OTC Program runs efficiently while serving the community with compassion.

This full-time role requires attention to detail, teamwork, and willingness to work in a fast-paced warehouse setting; English proficiency is required, Spanish preferred, and a valid NC driver's license is needed.

Qualifications

• Background check and drug screen required.
• Must read, write and speak English; bilingual Spanish preferred.
• Friendly, motivated and passionate about assisting others.
• Comfortable with a fast-paced warehouse and community resource environment.
• Valid North Carolina driver’s license and insurable under the organization’s policy.
• Good verbal and written communication skills.

Responsibilities

• Organize, receive, and distribute OTC products and supplies daily.
• Receive, inspect, unload, and stock incoming OTC medications and health products.
• Maintain accurate inventory records and monitor product movement using inventory management systems.
• Load, unload, move, and organize inventory, including lifting boxes up to 40 pounds.
• Train, guide, and support volunteers during warehouse and inventory activities.
• Maintain a clean, safe, organized warehouse environment.
• Collaborate with team members to meet program goals and organizational priorities.
• Demonstrate professionalism, flexibility, and sound judgment in a fast-paced, mission-driven environment.
• Maintain dependable attendance and support special projects and community outreach events as needed.
• Identify and implement opportunities to improve processes and operational efficiency.
• Attend quarterly Mobile Free Pharmacy Events.
• Other tasks as directed by OTC Program Director.

Skills

English proficiency

Communication skills

Spanish preferred

Team player

Customer service mindset

Tools

Word

Excel

Inventory management systems

Job description

NC MedAssist

OTC Program Associate

NC MedAssist is North Carolina’s only nonprofit, statewide free pharmacy. Our programs assist our neighbors with medication access needs by providing prescription and over-the-counter medication at no cost. Our mission is to dispense opportunities through improved health.

Job Overview

NOTE: This Position is specifically for individuals with employment barriers.

The OTC Program Associate is a full-time position responsible for supporting the day-to-day operations of our Over-the-Counter (OTC) Program. This role focuses on assisting , with a primary focus in our OTC warehouse maintaining organized inventory, fulfilling orders, and helping ensure the Free OTC Program operates efficiently and effectively.

The OTC Program Associate reports directly to the OTC Program Director and works closely with the Mobile Free Pharmacy (MFP) team and volunteers on a daily basis to support program operations and provide excellent service to the community.

Position Responsibilities

The key responsibilities of the OTC Program Associate include but are not limited to:

Key Responsibilities

• Support the daily operations of the OTC Program by organizing, receiving, and distributing products and supplies.
• Receive, inspect, unload, and stock incoming shipments of OTC medications and health products.
• Maintain accurate inventory records and monitor product movement using inventory management systems.
• Load, unload, move, and organize inventory, including lifting boxes up to 40 pounds.
• Train, guide, and support volunteers during warehouse and inventory activities.
• Maintain a clean, safe, organized, and welcoming warehouse environment.
• Collaborate with team members to meet program goals and organizational priorities.
• Demonstrate professionalism, flexibility, and sound judgment in a fast-paced, mission-driven environment.
• Maintain dependable attendance and support special projects and community outreach events as needed.
• Identify and implement opportunities to improve processes and operational efficiency.
• Attend quarterly Mobile Free Pharmacy Events.
• Other tasks as directed by OTC Program Director.

Requirements/Qualifications

• Background check and Drug Screen required. Background checks are part of our hiring process. We believe in second chances and consider each applicant’s situation individually.
• Must be able to read, write and speak in English, bilingual in Spanish is preferred.
• Friendly, motivated and passionate about assisting others.
• Comfortable with a fast-paced warehouse and community resource environment.
• Basic computer skills, experience with Word, Excel and other applications is preferred.
• Willing to learn and grow in a fast-paced setting.
• Valid North Carolina driver’s license and insurable under the organization’s policy.
• Good verbal and written communication skills.

COMPENSATION

Hourly rate of $18.00 an hour, paid on a bi-weekly pay schedule

HOURS AND LOCATION

This position is fully onsite with a 40-hour work week

BENEFITS

NC MedAssist understands the importance of investing in each team member’s health and well-being by offering comprehensive benefits to eligible employees.

These benefits include:

• Medical, dental, and vision benefits
• Paid Time Off with exceptional accrual rates
• Hybrid work environment with a flexible schedule
• Weekly mental health hours
• Employee Assistance Program (EAP)
• 401k plan with employer contribution up to 5%
• Employer Paid Life insurance & Short-Term Disability
• Additional optional supplemental insurance offered
• Personal development and continuing education opportunities
• A positive and energetic work environment

PHYSICAL REQUIREMENTS (with or without reasonable accommodation)

• Ability to stand and walk for long periods of time.
• Ability to frequently push, pull, and lift up to 30lbs with occasional lifting of up to 40lbs.
• Full range of motion for frequent bending, squatting and reaching.
• Flexibility in working in diverse settings including office, warehouse, retail store and outdoors for events.
• Comfortable operating company vehicle frequently.

NC MedAssist is an Equal Opportunity Employer (EOE) and prohibits discrimination against any applicant or employee. Candidates from all backgrounds are welcome to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training