Pharmacy Technician Specialist Pharmacy Connect Referral and Medication Access

Advocate Health; Charlotte (NC); Presencial; USD 38 000 - 54 000; Tempo integral

Resumo da oferta

Advocate Health seeks a pharmacy technician to help chronic disease patients obtain affordable medications and assist with scheduling for the pharmacy team; other technician duties are expected.

You will work closely with pharmacists, technicians, and clinic practices to support patients in acquiring prescribed medications, with emphasis on accuracy, regulatory compliance, and compassionate service.

Qualificações

• 3 years of experience in health care, insurance, pharmacy, or medical background.
• Experience helping low income patients access prescription medications.
• Excellent customer and telephone service and communications skills.

Responsabilidades

• Assist chronic disease patients with obtaining prescription medications at affordable costs.
• Schedule patients for the pharmacy team and coordinate with care providers.
• Maintain accurate records and comply with policies and standards.
• Collaborate with pharmacists, technicians, and clinic practices to support patient care.
• Adapt to specialized tasks and contribute to site/system standardization while protecting privacy.

Conhecimentos

Excellent communication

Critical thinking

Problem solving

Mathematical ability

Medical terminology

Confidentiality

Organizational skills

Customer service

Formação académica

High school diploma or GED

Associate’s Degree in Pharmacy Technology

Ferramentas

Epic

Excel

Descrição da oferta de emprego

This position will include helping chronic disease patients obtain prescription medications at costs they can afford and assist with scheduling patients for the pharmacy team. Other pharmacy technician activities will also be expected.

You will be working closely alongside pharmacists, pharmacy technicians, and clinic practices to successfully assist the patient in obtain required prescription medications.

Performs services and functions within assigned area(s) where complex pharmaceutical processes require the utilization of advanced skills and knowledge beyond those routinely required across pharmacy technician roles. Works primarily in unique pharmacy environments.

Major Responsibilities:

• Completes area-specific work as outlined by standard processes, procedures and adherent to policies
• Serves as an expert with equipment and technology in specialized area
• Problem solves technical issues in the specialized area as they arise
• Ensures documents and records are accurate and completed in a timely fashion
• Supports methods of communication and coordination with patients and care team
• Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care
• Provides input to and supports implementation of operational changes, advancements, and site and system standardization
• Participates in site or system specialized work teams, committees, and councils, as applicable
• Complies with legal, regulatory, and accreditation standards
• Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices
• Maintains updated knowledge and skills and contributes to the education of others
• Contributes positively to execution of pharmacy department initiatives
• Accepts assignments of tasks from other pharmacy teammate roles when workload dictates

Licensure, Registration, and/or Certification Required:

• Registration/Licensure with state board of pharmacy per state of employment requirements
• Certification through Pharmacy Technician Certification Board (CPhT) or National Health Career Association (ExCPT)

Education Required:

• High school diploma or GED equivalent
• For technicians in NC with validating technician responsibilities- an Associate’s Degree in Pharmacy Technology is required

Experience Required:

• Typically requires 3 years of experience in health care, insurance industry, pharmacy, or medical background. Prefer Experience with helping low income patients gain access to prescription medications, involvement in manufacturer assistance programs, scheduling patient appointments, including general experience in pharmacy retail assisting filling of prescriptions. Excellent customer and telephone service, communications skills (written and verbal), experience in Epic and excel, and happy, flexible, attitude to help patients and pharmacists serve patients to the best of their abilities is desired in this role. This position requires frequent phone calls and reliable and private home internet.

Knowledge, Skills & Abilities Required:

• Excellent oral, written, interpersonal, and customer service skills
• Must be able to speak and be understood by others to communicate effectively
• Critical thinking and problem-solving skills
• Basic math skills
• Strong background in medical terminology preferred
• Organizational skills and analytical ability to prepare reports and reconcile reports correctly
• Ability to evaluate and measure customer needs – set clear standards to ensure needs are met
• Ability to maintain strict confidentiality
• Self-discipline and attention to detail
• Working PC knowledge including Microsoft Office Suite (Word, Excel and Outlook), Internet, and general Call Center Systems

Physical Requirements and Working Conditions:

• Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders. May require extended periods of sitting.
• Requires considerable walking, standing, pushing mobile cart of approximately 50 pounds and lifting 35 pounds of material.
• Must have functional vision, touch and hearing
• Must be able to speak and be understood by others to communicate effectively
• Utilizes appropriate personal protective equipment (PPE) to perform job duties and minimize exposure to hazardous agents, body fluids, and communicable diseases.
• May be exposed to chemical hazards
• May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease.
• Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes
• Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises. Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity.
• Operates all equipment necessary to perform the job
• Flexibility to travel between pharmacy locations
• This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of physical requirements and working conditions

Preferred Education

• Associate or bachelor's degree

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.