Outside Services Lead Attendant

GRAND CANYON UNIVERSITY; Phoenix (AZ); On-site; USD 24,000 - 30,000; Full time

Job summary

Grand Canyon University is seeking an Outside Services Attendant to greet guests, assist with golf operations, and keep driving ranges and carts in top condition. The role emphasizes customer service, reliability, and a proactive hospitality mindset in a fast-paced outdoor setting.

You will be responsible for cart maintenance, range setup, cleanliness, and assisting managers with daily tasks. A high school diploma and 2 years in customer service are required, along with ability to work early

Qualifications

• High school diploma or GED is required.
• Minimum 2 years’ experience in customer service or hospitality.
• Must be able to stand for long periods and lift light loads.
• Background check clearance required.

Responsibilities

• Welcome guests with a warm, helpful demeanor.
• Maintain golf carts and practice facilities.
• Assist with daily golf operations and ensure service areas are clean and organized.
• Set up and break down driving range and ensure range balls are ready.
• Wash and stage golf carts with scorecards and supplies.
• Follow opening/closing procedures and club dress code.
• Support maintenance of carts and safety procedures as needed.

Skills

Customer service

Hospitality

Teamwork

Education

High School Diploma or GED

First Aid CPR AED training

Job description

Do you enjoy working outdoors, providing exceptional customer service, and being part of a premier golf experience? We are seeking a dedicated Outside Services Attendant to help create memorable experiences for our guests while ensuring the smooth operation of our golf facilities. In this role, you will be responsible for welcoming guests, maintaining golf carts and practice facilities, supporting daily golf operations, and ensuring all service areas are clean, organized, and ready for play. The ideal candidate is customer-focused, dependable, proactive, and passionate about delivering outstanding hospitality in a fast-paced golf environment.

Primary Responsibilities /Accountabilities/ Essential Functions:

• Initiate contact with guest with a warm welcome and the willingness to assist the guest.
• Serve the guest with respect and courtesy in all interactions.
• Follow all opening and closing procedures for outside service areas.
• Follow procedures in setting up and breaking down driving range.
• Ensure range balls are cleaned after each pick and always ready for first tee.
• Ensure Range Den Caddies filled with balls consistently and constantly.
• Ensure water buckets and club cleaners are changed as needed.
• Ensure spike cleaners are cleaned daily and surrounding area is kept clean.
• Ensure practice balls picked from driving range tee boxes and range each night.
• Ensure all service work areas are cleaned and readied for next day’s operations (Bag drops, cart barn, driving range).
• Clean golf carts, and stage neatly and orderly with scorecard, pencil, sand and seed mix, bag straps clipped and trash free.
• Ensure all golf carts are washed, dried, stocked and stored each night.
• Ensure golf car rotation strategy followed daily.
• Assist managers with daily and preventive maintenance of golf carts as needed.
• Other duties as assigned.

Equipment Used and Responsibility

Knowledge and understanding of game of golf, golf facility operations and tournament operations.

Ability to demonstrate passion for providing exceptional customer service through every guest interaction to create repeat guest visits.

Demonstrate ability to go above and beyond to meet guest expectations.

Always provide a professional image through appearance and dress.

Must be willing to dress according to golf dress code.

Able to work well independently with little supervision.

Ability to learn the structure and function of all clubhouse and golf course.

Basic mathematical ability, ability to count and reconcile cash.

Ability to learn and follow all safety, emergency and accident prevention procedures.

Able to use fire extinguishers and any other emergency equipment needed to ensure personal and guest safety.

Supervisory Responsibilities

None.

Experience/ Education

High school diploma or GED equivalent.

Minimum 2 years’ experience in customer service/hospitality environment.

Trained in First Aid, CPR & AED or able to complete training needed on own time within 30 days of employment.

Must successfully pass a background check.

Must have flexible schedule, which may require early mornings, weekends and holidays if needed.

Must be available to work anytime within the hours of 5:00 am to 7:00 p.m. any of the 7 days of the week (may be subject to change based upon business need).

Must be able to endure standing or moving for up to 85% of work shift (6.5 hours).

GCU's Christian worldview has shaped the university's mission and growth for more than 65 years.

As a Christ-centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values.

The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans.

At GCU, working professionals may find their purpose in ways marked by compassion, service, integrity and concern for the commongood.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.