Outside Services Attendant

Twice; Scottsdale (AZ); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Short-term and long-term disability

401(k) retirement savings plan

Generous paid time off and leave

Job summary

The Outside Services Attendant at Twice is dedicated to delivering outstanding customer service to members and guests at the club. You will assist with bag handling, cart preparation, range operations, and maintaining clean work areas to ensure a seamless golfing experience.

You’ll marshal carts, load and unload bags, stock the practice areas, and coordinate with golf operations staff to uphold club standards.

Qualifications

• High school diploma or equivalent preferred.
• Strong communication with members, guests, and staff.
• Knowledge of golf etiquette, rules, and best practices.
• Positive attitude and commitment to outstanding service.
• Attention to detail and reliability.
• Ability to work outdoors in varied weather.

Responsibilities

• Assist golfers by loading/unloading bags and preparing them for play.
• Provide etiquette tips and post-round support including club cleaning.
• Deliver clubs to cars and answer guests' questions professionally.
• Promote events and course conditions to enhance member experience.
• Marshal carts, track usage, and report damage or issues.
• Keep cart barn and surrounding areas clean and organized.
• Set up practice areas with equipment and range balls.
• Collaborate with range attendants, marshals, and starters.
• Attend daily briefs and follow club policies and procedures.

Skills

Communication skills

Golf etiquette knowledge

Reliability

Detail-oriented

Outdoor work

Weekend/holiday availability

Stamina to lift up to 100 lbs

Education

High school diploma

Job description

Overview

The Outside Services Attendant is responsible for providing outstanding customer service to members and guests at the club. This position supports the golf operations team by assisting with essential outside services, such as bag handling, cart preparation, range operations, and maintaining the cleanliness of work areas. The attendant is responsible for staging and storing golf carts, ensuring they are clean, functional, and ready for use. Additionally, the role involves providing various golf-related services, ensuring a seamless and enjoyable experience for all golfers.

Experience Required

• High school diploma, GED, or equivalent preferred.
• Prior experience in a similar role or strong knowledge of golf preferred.
• Strong communication skills, with the ability to interact effectively with members, guests, and staff.
• Strong knowledge of golf etiquette, rules, and best practices.
• A positive attitude and commitment to providing outstanding service.
• High attention to detail and reliability.
• Ability to work primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat, kneel, reach, grasp, push, pull, twist, bend, and lift/carry up to 100 lbs.
• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed.
• Availability to work on weekends and/or holidays as required.

Essential Responsibilities

• Assist golfers by loading and unloading bags, preparing them for play, answering questions, offering golf course etiquette suggestions, and providing post-round support, including cleaning clubs and delivering them to cars as needed.
• Promote club events, course conditions, and relevant information to enhance the member/guest experience and ensure they enjoy all the amenities.
• Marshal carts in the staging area, assign them to players, track their usage, and ensure carts are cleaned, well-maintained, and inspected for damage; report issues to the Golf Shop.
• Maintain the cleanliness and organization of the cart barn, storage areas, practice facilities, and external spaces such as the parking lot and pro shop entrance.
• Set up and manage practice areas, ensuring they are stocked with equipment such as range balls and prepared for daily use.
• Collaborate with other golf operations staff, including range attendants, marshals, and starters, to ensure seamless, efficient service throughout the day.
• Complete daily assignments in designated areas, ensuring all tasks meet club standards, including maintaining work areas and keeping the Golf Shop organized and fully stocked.
• Assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices and safety guidelines.
• Take initiative in personal and professional growth and maintain any required certifications relevant to the role.
• Address and resolve challenges using available resources and support club operations.
• Attend daily briefings and actively engage in required activities.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs