Outside Service

Marc Rose; Phoenix (AZ); Presencial; USD 19 000 - 25 000; Tempo integral

Resumo da oferta

Arizona Grand Resort & Spa seeks a front-line hospitality associate to welcome golfers and guests in the Sonoran Desert. You will assist with golf bags, carts, and staging areas while maintaining a polished, guest-focused environment.

The role emphasizes outdoor work, teamwork with the inside golf team, and a commitment to etiquette and service, in a premier resort setting that values integrity and guest satisfaction.

Qualificações

• Must have guest-facing hospitality experience or strong customer-service orientation.
• Understanding of golf etiquette and basic rules is a plus.
• Ability to communicate clearly and professionally with guests and team members.

Responsabilidades

• Greet golfers and guests with polished hospitality across the golf staging area.
• Assist guests with golf bags and equipment between parking, storage, and carts.
• Load/unload golf bags safely and stage carts for daily operations.
• Maintain golf carts and equipment, including charging batteries and tire checks.
• Support bag storage operations and assist with event preparation and guest needs.
• Help cart wash team with detailing to uphold high presentation standards.
• Assist with moving boxes and supplies to the pro shop as needed.
• Support resort departments during events and help with general upkeep of golf areas.

Conhecimentos

Guest service

Hospitality

English communication

Safety awareness

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Bring Exceptional Golf Hospitality To Life In The Sonoran Desert

At Arizona Grand Resort & Spa, every guest experience begins before the first tee. Set against the striking backdrop of South Mountain Preserve in Phoenix, our golf operation delivers the warm, polished, effortlessly attentive service expected from a premier resort destination.

What You’ll Do

• Welcome golfers and non-golfing guests with genuine, polished hospitality throughout the golf staging area.
• Assist guests with golf bags and equipment between the parking area, bag storage, and golf carts.
• Load and unload golf bags safely, efficiently, and with care.
• Stage golf carts each day to create an organized, guest-ready experience.
• Maintain golf carts, including charging batteries, checking tire pressure, and identifying needs for upkeep.
• Support bag storage operations according to established procedures.
• Partner closely with the inside golf team to prepare for group outings and special events, including bag tags, cart signs, and event-specific guest needs.
• Assist cart wash team members with cart detailing to maintain the elevated presentation guests expect at Arizona Grand Resort & Spa.
• Help retail team members move boxes and supplies, including items weighing 30 pounds or more, from storage areas to the pro shop.
• Support resort departments during special events and assist with general cleaning and upkeep of golf operations areas.
• Perform additional responsibilities as assigned by managers and supervisors.

The Ideal Candidate

You are at your best in a fast-moving, guest-facing environment. You take pride in staying one step ahead, enjoy being outdoors, and know that a sincere welcome can set the tone for an entire day. You bring a professional presence, a strong work ethic, and an appreciation for the traditions and etiquette of the game.

• High school diploma or equivalent preferred.
• Golf knowledge, including basic rules and etiquette, is preferred.
• Ability to safely maneuver golf carts through active and congested areas.
• Ability to lift and move golf bags, replace water jugs weighing approximately 20–30 pounds, and assist with boxes weighing 30 pounds or more.
• Ability to walk up and down steep cart paths and remain active throughout the shift.
• Comfort working outdoors for most of the day in changing conditions, from sun-filled Phoenix mornings to seasonal heat and inclement weather.
• Ability to communicate clearly and professionally in English, both verbally and in writing.
• A polished, resort-appropriate appearance and a commitment to established grooming standards.
• A reputation for integrity, dependability, teamwork, and thoughtful guest service.

Why Arizona Grand Resort & Spa

In Phoenix, the desert has its own kind of energy: vivid skies, dramatic mountain views, and a pace that invites people to play, recharge, and reconnect. Arizona Grand Resort & Spa brings that spirit to life through unforgettable hospitality, distinctive experiences, and service that feels both refined and genuinely welcoming.

Join a team where every round is an opportunity to make a lasting impression—and where your attention to detail helps transform a day of golf into a signature Arizona experience.

We the Arizona Grand Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at the Arizona Grand Resort & Spa, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

• This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others