Outside Sales Representative Account Manager -Japanese Bilingual

PASONA NA, INC; Sterling Heights (MI); On-site; USD 60,000 - 70,000; Full time

Job summary

Pasona Inc. (United States) in Michigan seeks an Outside Sales Representative fluent in Japanese and English to manage and grow relationships with existing automotive OEMs and suppliers.

This role focuses on relationship management rather than cold-calling, with travel to customer sites as needed. You will coordinate with internal teams to address customer inquiries, monitor programs, and present products and services to key accounts.

Qualifications

• Expert-level proficiency in Japanese and Business level in English is required.
• College degree or equivalent education and experience.
• Experience in sales, account management, or customer service is preferred.

Responsibilities

• Manage and maintain relationships with existing customers, including automotive OEMs, Tier 1 suppliers, and other manufacturing companies.
• Conduct regular customer visits and follow-ups to understand customer needs and maintain strong business relationships.
• Monitor the progress of current and future customer programs and projects.
• Communicate with Japanese expatriates and Japanese-speaking contacts at customer organizations to gather business information and identify upcoming opportunities.
• Present and promote products and services to existing and prospective customers.
• Identify opportunities to expand business within existing customer accounts.
• Coordinate with internal departments to address customer inquiries, concerns, and project requirements.
• Resolve customer issues and complaints to ensure customer satisfaction.
• Support sales planning, goal setting, and performance tracking.
• Monitor market trends, customer activities, and competitor developments.
• Prepare sales reports, customer updates, and market information for management.
• Continuously improve customer service and sales activities based on management feedback.

Skills

Japanese language proficiency

English (business level)

Customer relationship management

Negotiation skills

Presentation skills

Microsoft Office

Education

College degree or equivalent

Tools

Microsoft Office

Job description

Outside Sales Representative (Japanese-English Bilingual)

Salary: $60,000–$70,000 per year, depending on experience

Position Overview

An established company serving the automotive and manufacturing industries is seeking a Japanese-English Bilingual Outside Sales Representative / Account Manager.

This position primarily focuses on managing and maintaining relationships with existing customers, including major U.S. and Japanese automotive manufacturers (OEMs) and their suppliers.

The company has an extensive customer base, and the primary responsibility is to maintain strong relationships, monitor ongoing and upcoming customer programs, and identify future business opportunities.

This is not a cold-calling or door-to-door sales position. The role emphasizes relationship management, customer follow-up, and coordination with internal and external stakeholders.

Key Responsibilities

• Manage and maintain relationships with existing customers, including automotive OEMs, Tier 1 suppliers, and other manufacturing companies.


• Conduct regular customer visits and follow-ups to understand customer needs and maintain strong business relationships.


• Monitor the progress of current and future customer programs and projects.


• Communicate with Japanese expatriates and Japanese-speaking contacts at customer organizations to gather business information and identify upcoming opportunities.


• Present and promote products and services to existing and prospective customers.


• Identify opportunities to expand business within existing customer accounts.


• Coordinate with internal departments to address customer inquiries, concerns, and project requirements.


• Resolve customer issues and complaints to ensure customer satisfaction.


• Support sales planning, goal setting, and performance tracking.


• Monitor market trends, customer activities, and competitor developments.


• Prepare sales reports, customer updates, and market information for management.


• Continuously improve customer service and sales activities based on management feedback.

Qualifications

• Expert-level proficiency in Japanese and Business level in English is required.


• Previous experience in sales, account management, customer service, or a related business function is preferred.


• Experience in the automotive, tool & die, metal stamping, or general manufacturing industries is preferred.


• Strong interpersonal, communication, and relationship-building skills.


• Ability to establish rapport with Japanese and American business professionals.


• Excellent organizational, time management, and follow-up skills.


• Strong problem-solving and negotiation skills.


• Proficiency in Microsoft Office applications.


• Ability to prepare and deliver presentations.


• College degree or equivalent education and experience.


• Willingness to travel for customer visits.

Travel Requirements

• Approximately 1–2 business trips per month on average.


• Travel may be more frequent during the initial onboarding period to meet customers and establish relationships.


• Regular customer follow-ups may take place monthly or every other month, depending on customer needs.


• Some customer communications may be conducted remotely by phone or email.