Outside Sales Coordinator — Flexible Hours & Customer Support

TIBBETTS LUMBER CO LLC; Town of Florida (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Life insurance

Short & Long Term Disability

401(k) plan

Vacation, Sick & Holiday pay

Health Savings Account

Job summary

Tibbetts Lumber Co. LLC is seeking an Outside Sales Coordinator to support the outside sales team by coordinating product orders and delivering excellent customer service. This full-time hourly role requires flexibility in hours and offers wages commensurate with experience.

The position emphasizes coordination of orders, quotes, pricing inquiries, and timely delivery, with a strong focus on customer satisfaction across contractors and internal teams.

Qualifications

• Knowledge of lumber and building materials is preferred.
• Proficient in Microsoft Office.
• Strong verbal and written communication skills.
• Strong attention to detail.
• Strong customer service skills.
• Knowledge of sales techniques, concepts and the ability to influence and persuade.

Responsibilities

• Provides accurate and timely support to the outside sales team, members of the inside sales team and/or to customers.
• Handle incoming phone calls, emails and questions regarding pricing, availability, delivery, backorders, specifications, returns and order placements.
• Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed.
• Take customer and contractor issues and delegate handling, as necessary and assist in investigating and resolving the issue within company guidelines.
• Create and provide Quotes and estimates from the salesperson to the customers and contractors.
• Order products for contractors and vendors
• Assist Outside Sales Representatives to improve productivity and efficiency
• Provide superior customer service to internal and external customers at all times

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Sales techniques

Tools

Microsoft Office

Job description

Tibbetts Lumber Co. LLC is seeking an Outside Sales Coordinator to support the outside sales team by coordinating product orders and delivering excellent customer service. This full-time hourly role requires flexibility in hours and offers wages commensurate with experience.

The position emphasizes coordination of orders, quotes, pricing inquiries, and timely delivery, with a strong focus on customer satisfaction across contractors and internal teams.