Outside Operations Staff (Part-Time)

TPC Network; Duluth (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

TPC Sugarloaf, part of the TPC Network, is seeking an Outside Operations Staff member in Duluth, GA. You will be the first Club representative for members and guests, assisting with golf-related needs and ensuring a seamless experience from arrival to departure.

The role requires a high school diploma and customer service experience, with flexibility for shifts and weekends. You will help maintain golf cars, assist in the practice facility, and uphold club rules and standards.

Qualifications

• High school diploma or equivalent is required.
• Previous experience in customer service, preferably in a country club.
• Flexibility to work shifts, including weekends.

Responsibilities

• Assist PGA TOUR players, Members and guests with their golfing needs, ensuring smooth and enjoyable experiences.
• Greet and welcome members and guests.
• At opening, pull all golf cars from the car facility to the bag staging area.
• Remove golf bags from vehicles and load them on a cart; drive as needed.
• Provide information to help guests in playing the course, e.g., yardage markers.
• Supply clean, stocked golf cars with towels, scorecards, pencils, and divot repair material.
• In the evening, return golf cars to the facility and plug into chargers.
• Maintain a clean and orderly Golf Car Facility.
• Perform periodic car maintenance and update service records.
• Support the practice facility and maintain balls, equipment, and cleanliness.
• Assist guests as they depart, ensuring clubs are cleaned and secured.
• Adhere to club rules including dress code and beverage policy.
• Special projects or other duties as assigned.

Skills

Customer service

Hospitality

Education

High school diploma or equivalent

Job description

TPC Sugarloaf is a premier private club located within the gated community of Sugarloaf Country Club in Duluth, Georgia. As part of the prestigious TPC Network, the Club offers an exceptional country club experience that goes well beyond the golf course. With a wide range of amenities for the entire family, TPC Sugarloaf provides the personalized service and exclusive privileges that define the PGA TOUR’s acclaimed network of premier clubs.

Tee up your career as a part of our team with the TPC Network!

The Outside Operations Staff provide critical service to our members and guests. Usually, they are the first Club representative to meet and greet members and guests when they arrive at the Club.

QUALIFICATIONS

• High school diploma or equivalent education
• Previous experience working in customer service, preferably in a country club or equivalent

RESPONSIBILITIES/DUTIES

• Assist PGA TOUR players, Members and guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible
• Greet and welcome members and guests
• At opening assist in pulling all golf cars from the golf car facility to the bag staging area
• Remove golf bags from member’s and guest's car and load them on a golf cart. Where applicable, drive the golf car to the staging area
• Give all members and guests miscellaneous information that may help them in playing the course. (e.g. yardage markers on sprinkler heads are measured to the middle of the green.)
• Provide members and guests with thoroughly cleaned and good operating cars that are stocked with towels, scorecards, pencils, and divot repair material. Drive dirtied golf cars to the car washing area; wash car, wipe down car, stock golf car with clean towels, pencil, score card, and divot repair material
• At closing, drive golf cars into golf car facility and plug them into the battery charger
• Ensure that the Golf Car Facility is always clean and orderly
• Perform periodic car maintenance and minor special repairs. Update car service records
• Service the practice facility by driving the picker and mechanically picking up golf balls in the area. Set up the practice facility for play. Continually replenish the supply of practice facility balls. Using a golf cart, patrol the practice tee and pick up trash and practice golf ball bags. Rotate practice facility area in accordance with tee maintenance program. Collect, clean and bag balls at the end of play, ensuring that all range balls are in excellent condition at all times by culling damaged balls
• Assist members and guests as they depart from the facility, ensuring that all golf clubs are cleaned, and that a staff Member carries and places golf clubs in member's or guest’s vehicle
• Work closely with the Golf Shop staff to ensure that all club rules including dress code and beverage policy are followed by members and guests
• Ensure that no member or guest carries his or her clubs to or from the practice facility or in the parking lot or clubhouse areas
• Special projects or other duties as assigned

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

While performing the duties of this job, the employee is exposed to a variety of outdoor weather conditions. Position is very active and requires lifting, pulling or pushing up to or over 25 pounds, moving and/or lift items with awkward weights. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel

• Travel is not expected for this position

Work Schedule Expectations

• This position requires shifts as necessary based on business levels

Supervisory Responsibility

• This position has no direct supervisory responsibilities