Outside Operations Staff (Part-Time)

PGA TOUR, Inc; Duluth (GA); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with employer match

Employee meals

Tuition Assistance

Job summary

TPC Sugarloaf in Duluth, GA, part of the PGA TOUR network, seeks an Outside Operations Staff member to greet members and guests, assist with golf car operations, and support the overall golf experience. This role emphasizes friendly service, safety, and smooth operations across opening to closing shifts.

The position requires a high school diploma or equivalent and prior customer service experience, preferably in a country club setting.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service preferred, ideally in a country club setting.

Responsibilities

• Assist PGA TOUR players, members and guests with golfing needs to ensure a smooth, enjoyable experience.
• Greet and welcome members and guests.
• Unload and prep golf cars at opening; move cars from facility to bag staging area.
• Handle loading/unloading of golf bags; assist with transportation of people and gear as needed.
• Provide information to members/guests to help them enjoy the course (e.g., yardage markers).
• Keep golf cars clean, stocked with towels, scorecards, pencils, and divot repair materials.
• Drive and park golf cars, perform light maintenance and report service needs.
• Ensure club rules, dress code, and beverage policies are followed by members and guests.

Skills

Customer service

Education

High school diploma or equivalent

Job description

TPC Sugarloaf is a premier private club located within the gated community of Sugarloaf Country Club in Duluth, Georgia. As part of the prestigious TPC Network, the Club offers an exceptional country club experience that goes well beyond the golf course. With a wide range of amenities for the entire family, TPC Sugarloaf provides the personalized service and exclusive privileges that define the PGA TOUR’s acclaimed network of premier clubs. Tee up your career as a part of our team with the TPC Network! The Outside Operations Staff provide critical service to our members and guests. Usually, they are the first Club representative to meet and greet members and guests when they arrive at the Club.

QUALIFICATIONS

High school diploma or equivalent education Previous experience working in customer service, preferably in a country club or equivalent

RESPONSIBILITIES/DUTIES

• Assist PGA TOUR players, Members and guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible
• Greet and welcome members and guests
• At opening assist in pulling all golf cars from the golf car facility to the bag staging area
• Remove golf bags from member’s and guest's car and load them on a golf cart.
• Where applicable, drive the golf car to the staging area
• Give all members and guests miscellaneous information that may help them in playing the course. (e.g. yardage markers on sprinkler heads are measured to the middle of the green.)
• Provide members and guests with thoroughly cleaned and good operating cars that are stocked with towels, scorecards, pencils, and divot repair material.
• Drive dirtied golf cars to the car washing area; wash car, wipe down car, stock golf car with clean towels, pencil, score card, and divot repair material
• At closing, drive golf cars into golf car facility and plug them into the battery charger
• Ensure that the Golf Car Facility is always clean and orderly
• Perform periodic car maintenance and minor special repairs.
• Update car service records
• Service the practice facility by driving the picker and mechanically picking up golf balls in the area.
• Set up the practice facility for play.
• Continually replenish the supply of practice facility balls.
• Using a golf cart, patrol the practice tee and pick up trash and practice golf ball bags.
• Rotate practice facility area in accordance with tee maintenance program.
• Collect, clean and bag balls at the end of play, ensuring that all range balls are in excellent condition at all times by culling damaged balls
• Assist members and guests as they depart from the facility, ensuring that all golf clubs are cleaned, and that a staff Member carries and places golf clubs in member's or guest’s vehicle
• Work closely with the Golf Shop staff to ensure that all club rules including dress code and beverage policy are followed by members and guests
• Ensure that no member or guest carries his or her clubs to or from the practice facility or in the parking lot or clubhouse areas
• Special projects or other duties as assigned

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

While performing the duties of this job, the employee is exposed to a variety of outdoor weather conditions. Position is very active and requires lifting, pulling or pushing up to or over 25 pounds, moving and/or lift items with awkward weights. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus. An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job. This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel

Travel is not expected for this position

Work Schedule Expectations

This position requires shifts as necessary based on business levels

Supervisory Responsibility

This position has no direct supervisory responsibilities

Owned, operated, and licensed by the PGA TOUR, the TPC Network is comprised of 30 premier private, resort and daily fee golf properties designed by some of golf’s most elite architects. Each TPC has hosted or has been designed to host TOUR-sponsored golf tournaments. Since TPC Sawgrass first opened its world-renowned PLAYERS Stadium Course in the fall of 1980, TPCs have provided the PGA TOUR with rent-free venues for tournaments, helping to boost championship golf purses and increasing charitable donations to grassroots non-profit organizations. At the same time, TPCs have provided recreational golfers with the unique opportunity to test their skills on the same layouts where the world’s best golfers compete. TPCs are known for their outstanding conditioning and amenities, as well as a commitment to environmental excellence. The TPC Network is also distinguished by its unwavering commitment to further the PGA TOUR’s giving back mission through support of charitable and community-based programs. For more information, please visit www.tpc.com.

Benefits

Our benefits may include:

• Medical/Dental/Vision
• Health Savings Account with employer contribution
• Wellness Reward Program
• Life and Disability Insurance
• 401(k) plus employer match and employer contribution
• Pet Insurance
• Employee Assistance Program
• Paid Time Off and Holidays
• Complimentary employee meals
• Access to PGA TOUR golf tournaments
• Tuition Assistance
• Playing privileges and employee discounts