Outside Customer Sales Representative

Senox Corporation; Nashville (TN); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Career advancement opportunities

401K with 2% employer matching

Job summary

Senox Corporation, a Nashville-based manufacturer and supplier for the seamless rain gutter industry, seeks a Customer Representative to be the primary contact for a portion of our customer base. You will deliver accurate, timely support, resolve inquiries, become an expert on our products, and promote marketing programs to help customers grow their businesses with us.

Daily, you will collaborate with branch operations and sales to ensure customer needs are met swiftly.

Qualifications

• Must be self-motivated and a self-starter.
• Outside sales experience required; construction background preferred.
• Able to develop and maintain long-term customer relationships.
• Willing to travel daily in the Nashville area.
• Experience with CRM and business analytics tools.
• Bilingual English/Spanish is required.

Responsibilities

• Develop and maintain long-term relationships with customers.
• Work closely with Senox branch operations and other sales team members to meet customers' needs quickly.
• Meet regularly with customers to discuss challenges and opportunities.
• Become an expert on Senox products and services.
• Learn and grow knowledge of the seamless rain gutter industry to provide better support to customers.
• Use CRM to maintain accurate customer records, track interactions and update account information.
• Use BI tools to analyze customer data and identify trends to improve satisfaction and retention.

Skills

Outside sales

Bilingual EN/ES

CRM proficiency

Sales presentations

Problem solving

Communication skills

Outlook/Word/Excel

BI tools

Travel readiness

Tools

CRM

Outlook

Excel

PowerPoint

BI tools

Job description

Senox Corporation is a U.S.-based manufacturer and supplier of products for the seamless rain gutter industry. Family owned and operated since 1972, we operate multiple manufacturing facilities and over 24 growing branch locations that provide a comprehensive selection of high quality materials to contractors and distributors of rainware.

Our Mission

“Our mission is to help our partners grow their businesses along with us. We service the seamless gutter industry. That’s All We Do.”

Our Values

• We measure our success by the success of those we serve.
• We embrace challenge as an opportunity for growth.
• We are relentless in our pursuit of continuous improvement and innovation.

Position Summary

As a Customer Representative at Senox, you will serve as the primary point of contact for a portion of our customer base, providing them with accurate and timely support to ensure they have a positive customer experience. You will answer customer inquiries, resolve issues, be an expert on our products and services, and promote marketing programs to help them be successful and grow their businesses along with us. Success in this role requires strong communication skills, professionalism, problem solving abilities, and a commitment to maintaining a high standard of service.

Pay: $ 106,296 (includes base and commission)

Primary Responsibilities

• Develop and maintain long-term relationships with customers.
• Work closely with Senox branch operations and other sales team members to ensure customer’s needs are met quickly and efficiently.
• Meet regularly with customers to discuss challenges and opportunities.
• Become an expert on Senox products and services.
• Learn and grow your knowledge of the seamless rain gutter industry in order to provide better support to our customer base.
• Use CRM software to maintain accurate customer records, track interactions and update account information.
• Use Business intelligence tools to analyze customer data and identify trends, provide insights and contribute to improving customer satisfaction and retention strategies.

Skills and Requirements

• Must be self-motivated and a self-starter.
• Outside sales experience is necessary. A Construction background is preferred.
• Comfortable developing and maintaining long term relationships with customers.
• Willing to travel throughout the Nashville area on a daily basis.
• Service existing accounts and establish new accounts by planning and organizing daily work schedule to call on existing and potential customers.
• Be able to develop a sales presentation based on the customer needs.
• Address customer complaints by investigating problems, developing solutions and making recommendations to resolve the issue.
• Must have basic knowledge and use of outlook, word, excel, CRM, business analytics tools and PowerPoint software.
• Experience or a willingness to become an expert on seamless rain gutters.
• We conduct pre-employment drug and background screenings.
• Bilingual (English/Spanish) a requirement

Why Senox?

• Opportunities for career advancement
• 401K with 2% employer matching, paid bi-weekly