Outreach Support Representative Consultant

New York City Department of Education; New York (NY); On-site; USD 34,000 - 49,000; Full time

Job summary

New York City Department of Education seeks a Temporary Outreach Representative to support outreach, recruitment, enrollment, and family engagement across NYC. You will work with schools, community partners, and families to explain admissions processes and connect them to educational opportunities.

This is a full-time, temporary role reporting to the Borough Project Manager, with duties including information sessions, canvassing, and coordinating with multiple stakeholders to ensure smooth

Responsibilities

• Support outreach events, workshops, enrollment fairs, and information sessions across NYC.
• Staff resource tables at schools, libraries, and community events.
• Conduct phone outreach campaigns to families about admissions and deadlines.
• Assist with canvassing and distribution of outreach materials in targeted communities.
• Support application, recruitment, and enrollment campaigns for early childhood and K-12 admissions.
• Provide families and partners with information on admissions, registration, and enrollment processes.

Job description

Level:

N/A

Division/Office:

Office of Student Enrollment

Borough:

Citywide

Posting End Date:

11/05/2026

Description:

Please Note: This is a temporary, full-timeposition.

Position Summary:

The Office of Student Enrollment (OSE) manages admissions, enrollment, and transfers for students in New York City Public Schools (NYCPS) Early Childhood programs, 2-K through grade 12, including District 75 schools. Additionally, the office oversees 11+ sites consisting of Family Welcome Centers and a call center, which are family-facing offices that conduct enrollment transactions and provide community-based support to families. OSE designs and implements enrollment and admissions policies and processes that provide all students with access to high-quality public schools. OSE also has teams dedicated to supporting our most vulnerable students, including students with disabilities, students in temporary housing, foster care, and other special populations.

The Temporary Outreach Representative will provide flexible support for outreach, recruitment, enrollment, and family engagement initiatives across New York City. The selected candidate will serve as a public-facing representative of OSE, helping families understand admissions, application, registration, and enrollment processes while connecting them to educational opportunities and resources available through New York City Public Schools.

Working collaboratively with schools, community-based organizations, libraries, faith-based partners, and other stakeholders, the Temporary Outreach Representative will support citywide outreach efforts through phone campaigns, community events, information sessions, canvassing activities, and enrollment initiatives. This position is ideal for individuals who enjoy working directly with families and communities in a fast-paced, mission-driven environment.

Reports to:

Borough Project Manager

Direct Reports:

N/A

Key Relationships:

various offices within the NYCPS, OSE staff, community, and faith-based organization partners

Responsibilities:

• Support outreach events, workshops, enrollment fairs, and information sessions throughout New York City.
• Staff resource tables at schools, community-based organizations, libraries, and community events.
• Conduct phone outreach campaigns to families regarding admissions, enrollment, registration deadlines, and program opportunities.
• Assist with canvassing efforts and distribution of outreach materials in targeted communities.
• Support application, recruitment, and enrollment campaigns for early childhood and K-12 admissions initiatives.
• Provide families, community members, and partner organizations with information regarding admissions, registration, enrollment processes, and educational opportunities.
• Serve as a point of contact for families seeking information and assistance related to OSE programs and services.
• Support the development and maintenance of relationships with community organizations, schools, faith-based organizations, and other stakeholders to strengthen outreach efforts.
• Assist with the facilitation of trainings, workshops, and informational sessions for families and community partners.
• Identify and elevate complex inquiries to the appropriate program staff or NYCPS office for resolution.
• Assist with event setup, operations, and breakdown.
• Collect and maintain outreach activity records and assist with data collection, reporting, and activity tracking via CRM or other designated systems.
• Support high-volume seasonal initiatives, enrollment campaigns, and special outreach projects.
• Provide multilingual outreach support when applicable.
• Support the P311 Call center and other OSE teams by responding to incoming calls and electronic correspondence from families and staff in need of support.
• Submit applications on behalf of families for 2K, 3K, Pre-Kindergarten, and Kindergarten, using the MySchools application system.
• Perform related duties as assigned.

Preferred:

• Ability to travel throughout the five boroughs of New York City
• Availability to work flexible schedules, including evenings and weekends, as needed and as schedules
• Ability to assist with transporting and distributing outreach materials and event supplies
• Ability to participate in outdoor outreach and canvassing activities in varying weather conditions

Salary:

$30 hourly rate

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

*NewYorkCityResidencyis NOT Required *

We encourage all applicants from theNewYorkCitytri-state area to apply.

AN EQUAL OPPORTUNITY EMPLOYER

DOE Non- Discrimination Policy

The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non-Discrimination Policy .

REQUESTING AN ACCOMMODATION - APPLICANTS

Any prospective employee (applicant) who is a qualified individual with a disability may request a reasonable accommodation to assist in the application process. If an applicant for employment believes that they have a qualifying disability and are in need of a reasonable accommodation in order to participate in the application process on an equal basis as applicants who do not have a disability, they should request an accommodation with their interview team or contact ODA by emailing [e-mail] . The determination of the accommodation request will be communicated to the applicant in writing.

https://infohub.nyced.org/docs/default-source/doe-employees-only/personnel-memorandum-6-2024-2025---accommodations.pdf

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/ .