Community Outreach Coordinator, OSE - 27238

NYC Public Schools; New York (NY); On-site; USD 63,000 - 72,000; Full time

Job summary

NYC Public Schools is seeking a Borough Outreach professional to manage communications with families and schools about admissions, enrollment, and deadlines. You will organize and host events with community partners, support enrollment activities, and analyze outreach metrics to improve engagement across NYC’s five boroughs.

The role emphasizes collaboration with district offices, community organizations, and families, with responsibilities spanning trainings, data reporting, and program

Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or related activities.
• High school graduation or equivalent with six years of related experience.
• Equivalent combinations of education and experience are acceptable with at least one year of the required experience.

Responsibilities

• Communicates with families, schools and community-based organizations to inform them of NYCPS admissions, enrollment processes, and deadlines.
• Organizes and hosts events in partnership with community stakeholders to disseminate admissions and enrollment information.
• Supports outreach events, workshops, enrollment fairs, and information sessions across New York City.
• Builds and maintains relationships with stakeholders to improve outreach efforts for families and students.
• Acts as liaison to NYCPS program initiatives to provide enrollment outreach and general programmatic support.
• Assists families with information on NYCPS applications, registration and enrollment processes.
• Recruits and trains volunteers and community groups for outreach.
• Works with school staff to resolve recruitment and enrollment issues; escalations directed to appropriate NYCPS entities.
• Performs data maintenance and reporting; issues daily reports for metrics and data tracking; supports CRM and outreach campaigns.

Skills

Written communication

Verbal communication

Data analysis

Relationship building

Public speaking

Office software

Travel ability

Bilingual proficiency

Education

Bachelor's degree

High school diploma or equivalent

Tools

Google Drive

Microsoft Office 365

Job description

Position Summary:

.The Office of Student Enrollment (OSE) manages admissions, enrollment, and transfers for students in New York City Public Schools (NYCPS) Early Childhood programs, 2-K through grade 12, including District 75 schools. Additionally, the office oversees 11+ sites consisting of Family Welcome Centers, and a call center, which are family facing offices that conduct enrollment transactions and provide community based support to families. OSE designs and implements enrollment and admissions policies and processes that provide all students with access to high quality public schools. OSE also has teams dedicated to supporting our most vulnerable students, including students with disabilities, students in temporary housing, foster care, and other special populations.

Reports to:

Borough Outreach Manager

Direct Reports:

N/A

Key Relationships:

Staff from the Division of Early Childhood Education, various offices within the NYCPS including FACE, outreach specialists in counterpart City agencies, MOIA, New York City Early Education Centers, OSE staff, community and faith-based organization partners, families, volunteers and other NYCPS stakeholders.

Responsibilities

• Communicates with families, schools and CBOs to inform them of NYCPS admissions, enrollment processes, and deadlines.
• Organizes and hosts events in partnerships with community stakeholders for purposes of disseminating admissions and enrollment information.
• Support outreach events, workshops, enrollment fairs, and information sessions throughout New York City
• Works with Borough Outreach managers to build and maintain key relationships with stakeholders to improve outreach efforts to families and students.
• Acts as liaison to NYCPS program initiatives to provide support, including enrollment outreach and general programmatic and operational support.
• Supports families, communities, and school staff with information on all NYCPS applications, registration, and enrollment processes, as well as general program information.
• Recruits and mobilizes volunteer teams; trains volunteer leaders and community groups to do outreach.
• Works directly with early childhood education program and 2K-12 school staff to resolve issues related to recruitment and enrollment.
• Handles escalations related to recruitment and enrollment; directs further inquiries appropriately and in a timely manner to the appropriate NYCPS (or City agency) entities.
• Conducts regional recruitment related trainings for new early childhood education and 2K-12 programs.
• Performs data maintenance and reporting; issues daily reports to Borough Outreach Managers to utilize for metrics and data tracking to measure success and performance outcomes via CRM or other designated systems. Supports phone outreach campaigns to families regarding admissions, enrollment, registration deadlines, and program opportunities.

Qualification Requirements

Minimum

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred

• Strong interest in NYCPS enrichment initiatives and programs.
• Knowledge of Chancellor’s Regulations related to Admissions & Enrollment.
• Experience working with grassroots organizations in diverse communities.
• Excellent written and verbal communication skills.
• Ability to write persuasively, clearly, and concisely.
• Ability to understand, track, and communicate data analytics.
• Ability to establish relationships and credibility among diverse community stakeholders.
• Familiarity with Google Drive and the Microsoft Office 365 Suite
• Experience working in a high call-volume environment.
• Ability to accurately report daily/weekly metrics.
• Experience developing and facilitating trainings.
• Organized and detail-oriented, with the ability to multitask, analyze, and drive process improvement.
• Strong interpersonal skills.
• Bilingual proficiency strongly preferred.
• Ability to travel throughout the five boroughs of New York City.
• Ability to assist with transporting and distributing outreach materials and event supplies.

Salary

$62,707 - $72,114

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

NOTE: The filling of all positions is subject to budget availability and/or grant funding.

• New York City Residency is NOT Required *

We encourage all applicants from the New York City tri-state area to apply.

AN EQUAL OPPORTUNITY EMPLOYER

DOE Non- Discrimination Policy

The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non-Discrimination Policy.

REQUESTING AN ACCOMMODATION - APPLICANTS

Any prospective employee (applicant) who is a qualified individual with a disability may request a reasonable accommodation to assist in the application process. If an applicant for employment believes that they have a qualifying disability and are in need of a reasonable accommodation in order to participate in the application process on an equal basis as applicants who do not have a disability, they should request an accommodation with their interview team or contact ODA by emailing [e-mail]. The determination of the accommodation request will be communicated to the applicant in writing.

https://infohub.nyced.org/docs/default-source/doe-employees-only/personnel-memorandum-6-2024-2025---accommodations.pdf

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.