Outreach Support Intern

Giving Home Health Care; Austin (TX); On-site; USD 31,684 - 35,817; Full time

Job summary

Giving Home Health Care in Texas is seeking a Growth Intern to support outreach across the patient acquisition pipeline, from initial lead engagement through intake. You will assist Outreach Coordinators by coordinating patient outreach, scheduling appointments, screening eligibility, and maintaining Salesforce documentation.

This is a temporary contract averaging 35 hours per week through December 2026, with potential for full-time conversion.

Qualifications

• High-volume customer service experience required or preferred.
• Experience with Salesforce or CRM documentation.
• Exceptional verbal and written communication skills.
• Strong organization, follow-through, and ability to meet KPI expectations in a fast-paced environment.

Responsibilities

• Lead Engagement and Scheduling: contact new leads, schedule intake appointments, and ensure accurate Salesforce entries.
• Patient Qualification: evaluate patient needs, qualify leads, assess acuity and urgency.
• Salesforce Data Management and Ownership: document interactions, track intakes and claims in Salesforce.
• Intake Conversion Support: assist Outreach Coordinators in converting leads to scheduled intakes.
• Team Collaboration: partner with Sales and Marketing to optimize the intake pipeline.

Skills

Customer service

Communication

Organization

KPI tracking

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Salesforce

Job description

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team!

The Growth Intern supports outreach efforts across the full patient acquisition pipeline, from initial lead engagement through claim filing. This role assists Outreach Coordinators by coordinating patient outreach, scheduling and confirming appointments, screening for eligibility and clinical urgency, tracking required milestones, and maintaining accurate Salesforces documentation. Success is measured by supporting timely patient progression through each stage of the pipeline, including completed intakes, testing completion, claims filed, and accurate documentation that provides visibility into performance and operational outcomes.

This is a temporary contract position averaging 35 hours per week through December 2026, with potential for full time conversion based upon business needs.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Experience in high-volume customer service, call center operations, healthcare intake, or sales preferred.
• Strong Salesforce or CRM documentation skills.
• Exceptional verbal and written communication skills.
• Strong organization, follow-through, and ability to meet KPI expectations in a fast-paced environment.
• Patient-first approach consistent with HEART values.

Responsibilities

Lead Engagement and Scheduling

• Contact all new leads.
• Schedule intake appointments and ensure the Intake Appointment Date/Time is entered accurately in Salesforce.
• Confirm intake appointments with patients the day prior.
• Follow up when initial contact attempts are unsuccessful.
• Process referrals from all sources and ensure documentation is uploaded before or after intake as appropriate.

Patient Qualification

• Evaluate patients based on program criteria and level of need.
• Qualify leads.
• Assess and document patient acuity and urgency.
• Communicate qualification findings to Outreach Coordinators for prioritization.

Salesforce Data Management and Ownership

• Document all patient interactions, intake schedules, triage information, demographics, claim information, and updates in Salesforce.
• Ensure scheduled and completed intakes, testing completion, and claims filed are trackable in Salesforce.
• Maintain accurate Lead Owner and Visit information so reporting reflects individual and team performance.

Intake Conversion Support

• Support Outreach Coordinators in converting leads to scheduled intakes and eventual home health care patients.

Team Collaboration

• Partner with Sales and Marketing leadership to optimize the intake pipeline.
• Participate in team huddles and strategy meetings to review KPI progress and barriers.

$23 - $26 an hour

To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.

Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.

Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.

Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.