Outreach Specialist - Remote

Lensa; Jackson (MS); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading digital health company is seeking an Outreach Enrollment Specialist to manage member enrollments into their care management programs. The role involves telephonic communication and requires strong customer service and sales skills. Ideal candidates should have a high school diploma and experience in sales or call centers.

Qualifications

• At least one year of experience in sales, call centers, or customer service.
• Experience in clinical environments is preferred.

Responsibilities

• Schedules members for enrollment into care management programs.
• Utilizes automated dialer to make outbound calls for enrollment.
• Maintains confidentiality of sensitive information.

Skills

Customer Service

Sales

Communication

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

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Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

Under the general supervision of the Operations Manager, the Outreach Enrollment Specialist has the primary responsibility of scheduling members for enrollment into an eligible care management program. The Outreach Enrollment Specialist supports the implementation and delivery of Sharecare’s VBCM program by providing high quality telephonic/digital enrollment with members in a virtual call center environment. The VBCM program is based on a patient-centered model to help improve a member’s total well-being in an efficient and cost-effective manner. The position requires excellent sales, telephonic communication, and customer service skills.

Schedule:

Monday - Friday, 8:30am – 5:00pm CT.

Position Start Date:

June 2, 2025. Due to the training structure, new hires cannot miss any days in the first 30 days of employment.

Essential Job Functions

• Utilizes automated dialer to make outbound calls for enrollment, meeting productivity and quality metrics.
• Explains the VBCM program thoroughly and schedules appointments between members and Care Managers using shared calendars.
• Uses email to confirm and modify appointments.
• Inputs and updates member data accurately and timely in the system.
• Provides clerical support to the VBCM program as needed.
• Cross-trains to support all team members.
• Completes required training for the role.
• Participates in team huddles and meetings when requested.
• Maintains confidentiality of sensitive information.

Specific Skills/Attributes

• Proficient with computers and familiar with Microsoft Outlook, Excel, and Word.
• Effective at working with all management levels, demonstrating initiative and customer service excellence.
• Strong verbal and written communication skills.
• Professional, adaptable, organized, and capable of multitasking.
• Resilient and effective in a fast-paced environment with changing priorities.
• Proven success in influencing outcomes in customer service environments.

Qualifications

• High school diploma required.
• At least one year of experience in sales, call centers, or customer service.
• Experience in clinical environments is preferred.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will be considered without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or protected veteran status.