Outreach Specialist - Remote

Lensa; Austin (TX); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading digital health company is seeking an Outreach Enrollment Specialist to manage telephonic enrollment for care management programs. This entry-level position requires excellent communication skills and proficiency in customer service. The role involves making outbound calls, scheduling appointments, and maintaining data confidentiality. Ideal candidates should be organized, adaptable, and capable of multitasking in a fast-paced environment.

Qualifications

• At least one year of experience in sales-driven, call center, or customer service environments.
• Experience in clinical environments preferred.

Responsibilities

• Utilizes automated dialer to make outbound enrollment calls to members.
• Explains the VBCM program and schedules appointments.
• Accurately collects and updates data provided by members.

Skills

Customer Service

Communication

Problem Solving

Organization

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

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Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

Under the general supervision of the Operations Manager, the Outreach Enrollment Specialist is primarily responsible for scheduling members for enrollment into an eligible care management program. The Outreach Enrollment Specialist supports the implementation and delivery of Sharecare’s VBCM program by providing high-quality telephonic/digital enrollment with members in a virtual call center environment. The VBCM program is based on a patient-centered model to help improve a member’s total well-being in an efficient, appropriate, and cost-effective manner. The position requires excellent sales, telephonic communication, and customer service skills.

Schedule

Monday - Friday, 8:30am – 5:00pm CT.

Position Start Date

June 2, 2025. Due to the structure of training, new hires are unable to miss any days for the first 30 days of employment.

Essential Job Functions

• Utilizes automated dialer on internal telephony system to make outbound enrollment calls to members. Outbound calls are a primary responsibility with productivity and quality metrics determined by leadership.
• Explains the VBCM program thoroughly and accurately, and schedules appointments between members and Care Managers using shared calendars.
• Uses email to communicate confirmed appointments and modify them as needed.
• Accurately collects, inputs, and updates data provided by members into the appropriate system in a timely manner.
• Provides clerical support to the CF Value Based Care Management program as needed.
• Cross-trains to support all team members administratively.
• Completes necessary training to support the role.
• Participates actively in team huddles and meetings as requested.
• Processes data and maintains confidentiality of sensitive information.

Skills and Attributes

• Proficient with computers and familiar with Microsoft Outlook, Excel, and Word.
• Effective with all management levels and colleagues, demonstrating initiative, judgment, and customer service excellence.
• Strong verbal and written communication skills.
• High professionalism, adaptability, and customer service skills.
• Organized, self-directed, capable of multitasking, and proficient in problem-solving.
• Resilient and effective in fast-paced environments with changing priorities and deadlines.
• Successful in influencing outcomes in customer service environments.

Qualifications

• High school diploma required.
• At least one year of experience in sales-driven, call center, or customer service environments.
• Experience in clinical environments preferred.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will be considered without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected categories.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

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