Outreach Specialist - Remote

Lensa; Jackson (MS); Remote; USD 32,000 - 48,000; Full time

Job summary

An established industry player is seeking an Outreach Enrollment Specialist to join their dynamic team. This entry-level position involves scheduling members for enrollment in a virtual call center environment, utilizing excellent telephonic communication and customer service skills. You'll play a vital role in enhancing member well-being through a patient-centered model. If you thrive in fast-paced settings and have a passion for helping others, this is a fantastic opportunity to make a meaningful impact while enjoying flexible hours and a supportive work culture.

Qualifications

• 1+ years in sales-driven or customer service roles required.
• Proficient in Microsoft Office applications.

Responsibilities

• Schedule members for enrollment into care management programs.
• Utilize automated dialer for outbound calls to members.

Skills

Telephonic Communication

Customer Service

Sales Skills

Microsoft Outlook

Microsoft Excel

Microsoft Word

Problem-Solving

Organization

Education

High School Diploma

Job description

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Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

Under the general supervision of the Operations Manager, the Outreach Enrollment Specialist has the primary responsibility of scheduling members for enrollment into an eligible care management program. The Outreach Enrollment Specialist supports the implementation and delivery of Sharecare’s VBCM program by providing high quality telephonic/digital enrollment with members in a virtual call center environment. The VBCM program is based on a patient-centered model to help improve a member’s total well-being in an efficient and cost-effective manner. The position requires excellent sales, telephonic communication, and customer service skills.

Schedule

Monday - Friday, 8:30am – 5:00pm CT.

Position Start Date

June 2, 2025. Due to training requirements, new hires must not miss any days during the first 30 days of employment.

Essential Job Functions

• Utilizes automated dialer to make outbound calls to members, with productivity and quality metrics set by leadership.
• Explains the VBCM program thoroughly and schedules appointments between members and Care Managers using shared calendars.
• Uses email to confirm and modify appointments as needed.
• Accurately inputs and updates member data into the system in a timely manner.
• Provides clerical support for the VBCM program as needed.
• Cross-trains to support all team members.
• Completes necessary training and actively participates in team meetings.
• Maintains confidentiality of sensitive information.

Specific Skills/Attributes

• Proficient in using computers and familiar with Microsoft Outlook, Excel, and Word.
• Effective communication skills, both verbal and written.
• Professionalism, adaptability, and excellent customer service skills.
• Highly organized, self-directed, and capable of problem-solving.
• Resilient and able to work in a fast-paced environment with changing priorities.
• Proven success in customer service environments.

Qualifications

• High school diploma required.
• At least one year of experience in sales-driven, call center, or customer service roles.
• Experience in clinical environments is preferred.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration regardless of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or veteran status.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

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