Outreach Specialist - Remote

Lensa; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

A leading digital health company is seeking an Outreach Enrollment Specialist to manage member enrollments into care management programs. The role involves telephonic communication, scheduling appointments, and ensuring high-quality customer service. Applicants should have a high school diploma and experience in a sales-driven or customer service environment.

Qualifications

• Minimum of one year experience in sales-driven, call center, and/or customer service environment.
• Experience in clinical environments preferred.

Responsibilities

• Schedules members for enrollment into care management programs.
• Utilizes automated dialer for outbound enrollment calls.
• Maintains confidentiality of all sensitive information.

Skills

Communication

Customer Service

Problem-Solving

Sales Skills

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

2 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

Under the general supervision of the Operations Manager, the Outreach Enrollment Specialist has the primary responsibility of scheduling members for enrollment into an eligible care management program. The Outreach Enrollment Specialist supports the implementation and delivery of Sharecare’s VBCM program by providing high quality telephonic/digital enrollment with members in a virtual call center environment. The VBCM program is based on a patient-centered model to help improve a member’s total well-being and do so in an appropriate, efficient, and cost-effective manner. The position requires excellent sales skills, telephonic communication, and customer service skills.

Schedule: Monday - Friday, 8:30am – 5:00pm CT.

Position Start Date: June 2, 2025. Due to the structure of training, new hires are unable to miss any days for the first 30 days of employment.

Essential Job Functions

• Utilizes automated dialer on internal telephony system to make outbound enrollment calls to members. Outbound calls are a primary responsibility with productivity and quality metrics determined by leadership.
• Thoroughly and accurately explains the VBCM program and schedules appointments between members and Care Managers using shared calendar.
• Utilizes email to communicate confirmed appointments and modify appointments as needed.
• Accurately collects, inputs, and updates data provided by members into the appropriate system in a timely manner as appropriate and on an as-needed basis.
• Provides clerical support to the CF Value Based Care Management program as needed.
• Cross-trains to provide administrative support to all members of the team.
• Complete necessary training to support role.
• Actively participate in team huddles and meetings when presence is requested.
• Processes data and maintains confidentiality of all sensitive information.

Specific Skills/Attributes

• Well-versed using computers and familiar with Microsoft Outlook, Excel, and Word.
• Ability to work effectively with all levels of management and colleagues, demonstrating initiative, mature judgment, and customer service excellence.
• Strong communication (verbal and written) skills.
• Must possess a high degree of professionalism, adaptability, and strong customer service skills.
• Demonstrated ability to be professional, self-directed, highly organized, capable of multi-tasking, and proficient in problem-solving skills.
• Must demonstrate resilience and effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
• Proven success in influencing outcomes in a customer service environment.

Qualifications

• High school diploma required.
• Minimum of one year experience in sales-driven, call center, and/or customer service environment.
• Experience in clinical environments preferred.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other protected status under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other non-merit factors.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting