Outreach Specialist - Remote

Lensa; Nashville (TN); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading digital health company is seeking an Outreach Enrollment Specialist to manage member enrollment in a virtual call center. The role requires excellent communication and customer service skills, with a focus on improving member well-being through effective scheduling and support.

Qualifications

• At least one year of experience in sales, call center, or customer service environments.
• Experience in clinical settings preferred.

Responsibilities

• Utilize automated dialer for member enrollment and meet productivity metrics.
• Schedule appointments and communicate updates via email.
• Maintain confidentiality of sensitive information.

Skills

Communication

Customer Service

Organization

Problem Solving

Education

High school diploma

Tools

Microsoft Outlook

Excel

Word

Job description

Be among the first 25 applicants two days ago.

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

Under the general supervision of the Operations Manager, the Outreach Enrollment Specialist is primarily responsible for scheduling members for enrollment into an eligible care management program. This role supports the implementation and delivery of Sharecare’s VBCM program by providing high-quality telephonic/digital enrollment with members in a virtual call center environment. The VBCM program is patient-centered, aiming to improve a member’s total well-being in an efficient and cost-effective manner. The position requires excellent sales, telephonic communication, and customer service skills.

Schedule

Monday - Friday, 8:30am – 5:00pm CT.

Position Start Date

June 2, 2025. New hires must attend training without absence for the first 30 days.

Essential Job Functions

1. Utilize automated dialer to make outbound calls for member enrollment, meeting productivity and quality metrics.
2. Explain the VBCM program thoroughly and schedule appointments with Care Managers using shared calendars.
3. Communicate confirmed or modified appointments via email.
4. Accurately input and update member data in the system promptly.
5. Provide clerical support to the Value-Based Care Management program as needed.
6. Cross-train to support all team members administratively.
7. Complete required training to support the role.
8. Participate in team huddles and meetings as requested.
9. Maintain confidentiality of sensitive information.

Specific Skills/Attributes

• Proficient with computers, Microsoft Outlook, Excel, and Word.
• Effective communication skills (verbal and written).
• Professionalism, adaptability, and excellent customer service.
• Highly organized, self-directed, capable of multitasking, and problem-solving.
• Resilient and able to work in a fast-paced environment with changing priorities.
• Successful in influencing customer service outcomes.

Qualifications

• High school diploma required.
• At least one year of experience in sales, call center, or customer service environments.
• Experience in clinical settings preferred.

Sharecare and its subsidiaries are Equal Opportunity Employers. Qualified applicants will be considered without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other protected status under law.

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