Outreach Specialist

Wounded Warrior Project, Inc; United States; Hybrid; USD 42,000 - 60,000; Full time

Job summary

Wounded Warrior Project is seeking an Outreach Specialist to support Alumni and their families across local and regional areas. You will connect with wounded service members, explain WWP programs, and help them access resources through events and activities.

The role emphasizes building rapport, coordinating local events, developing virtual programming, and reporting outcomes. You will work with a collaborative team to expand community support for wounded warriors.

Qualifications

• Experience communicating with diverse groups and veterans.
• Strong written and verbal communication skills.
• Ability to present information effectively to groups.
• Ability to build professional relationships with veterans and their families.

Responsibilities

• Connect with wounded service members, their families, and family support members, who are in transition or have separated from military service.
• Recruit wounded warriors, family support members and other support members to participate in WWP events and activities.
• Plan local or regional events and activities for the benefit of Alumni and their families and encourage them to participate and connect with other Alumni.
• Coordinate details for and execute these Alumni events and activities, providing networking, camaraderie- building, and family bonding opportunities.
• Develop and facilitate virtual programming content via Zoom, Facebook Live and other technology-based platforms.
• Assess the needs of Alumni and connect them with WWP programs and services that will assist with their long-term recovery and empowerment.
• Identify community events and activities in the local and regional area that will provide opportunities for warrior participation and connection.
• Regularly communicate and network with wounded warriors, serving as a resource and mentor.
• Establish effective working relationships and work collaboratively with WWP teammates.
• Utilize expense controls and seek cost-saving opportunities to help manage budget effectively.
• Support WWP by serving as local representative at events. Serve as point-of-contact for WWP Alumni and their family members and refer them to appropriate WWP programs, resources, or staff.
• Develop community support for WWP. Present WWP vision and values to the community, communicating the benefits of WWP programs and services, and inspire them to become involved with and support the WWP vision.
• Maintain current and accurate data in WWP intranet electronic tracking systems, e.g., Salesforce. Collect and report results and performance metrics for Alumni events and activities.
• Develop and build relationships with military-focused nonprofit organizations and community groups. Locate wounded warriors who have not had contact with WWP and introduce WWP's programs and services.
• Serve as local WWP representative when collocated near Medical Treatment Facilities or VA poly-trauma units and military facilities where wounded service members receive treatment. Meet warriors at bedside and work directly with them and their family members to assist their recovery and transition process.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

Skills

High energy

Self-starter

Communication skills

Public speaking

Relationship building

Interpersonal skills

Empathy

WWP programs knowledge

Tools

Salesforce

Job description

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project® (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days' work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

The Wounded Warrior Project (WWP) Outreach Specialist connects, serves, and empowers WWP Alumni and Alumni family and family support members by assisting the WWP Alumni program and Alumni team with outreach to wounded service members and with planning and executing Alumni engagement events and activities in an assigned local or regional area.

DUTIES & RESPONSIBILITIES

• Connect with wounded service members, their families, and family support members, who are in transition or have separated from military service. Establish rapport with them and communicate the benefits of WWP programs and services provided for wounded warriors.
• Recruit wounded warriors, family support members and other support members to participate in WWP events and activities.
• Plan local or regional events and activities for the benefit of Alumni and their families and encourage them to participate and connect with other Alumni.
• Coordinate details for and execute these Alumni events and activities, providing networking, camaraderie- building, and family bonding opportunities.
• Develop and facilitate virtual programming content via Zoom, Facebook Live and other technology-based platforms.
• Assess the needs of Alumni and connect them with WWP programs and services that will assist with their long-term recovery and empowerment.
• Identify community events and activities in the local and regional area that will provide opportunities for warrior participation and connection.
• Regularly communicate and network with wounded warriors, serving as a resource and mentor.
• Establish effective working relationships and work collaboratively with WWP teammates.
• Utilize expense controls and seek cost-saving opportunities to help manage budget effectively.
• Support WWP by serving as local representative at events. Serve as point-of-contact for WWP Alumni and their family members and refer them to appropriate WWP programs, resources, or staff.
• Develop community support for WWP. Present WWP vision and values to the community, communicating the benefits of WWP programs and services, and inspire them to become involved with and support the WWP vision.
• Maintain current and accurate data in WWP intranet electronic tracking systems, e.g., Salesforce. Collect and report results and performance metrics for Alumni events and activities.
• Develop and build relationships with military-focused nonprofit organizations and community groups. Locate wounded warriors who have not had contact with WWP and introduce WWP's programs and services.
• Serve as local WWP representative when collocated near Medical Treatment Facilities or VA poly-trauma units and military facilities where wounded service members receive treatment. Meet warriors at bedside and work directly with them and their family members to assist their recovery and transition process.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• High energy level. Self-starter; willing to take initiative.
• Strong written and verbal communication skills.
• Good presentation skills. Good public speaking skills. Confident communicator with demonstrated ability to present information effectively to groups and individuals.
• Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships.
• Demonstrated ability to build rapport with veterans and their families.
• Strong interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships.
• Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.
• Demonstrated understanding of WWP programs and services offered to wounded warriors.
• Good orga