Outreach Specialist

Center for Human Services; Oakdale (CA); Sur place; USD 30 000 - 33 000; Plein temps

Résumé du poste

Center for Human Services in Oakdale, CA is seeking an Entry-level Outreach and Benefits Assistant to support program outreach and enrollment at the Oakdale Family Resource Center.

This full-time role focuses on CalFresh, Medi-Cal, and related services for families, with an emphasis on engaging diverse communities and maintaining records.

The position requires a high school diploma, 2+ years in social services, and bilingual English/Spanish. Travel up to 25% and some weekend work may be needed.

Qualifications

• 2+ years in social services.
• Bilingual English/Spanish required; ability to speak, read and write in Spanish fluently.
• Experience in outreach, case management, or program coordination.
• Experience with diverse communities.
• Knowledge of public health, nonprofit operations and local resources.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft 365, Excel, Word, PowerPoint, Outlook, Teams.
• Valid California driver’s license and auto insurance.
• Pass TB, health screening, and drug testing if required.
• Pass agency criminal justice screening including fingerprints.
• Pass MVR clearance with ≤2 points; if under 25, no points.

Responsabilités

• Act as liaison to build relationships with partners, local organizations, businesses, and schools to promote services and assist families.
• Conduct community outreach through events, booths, flyers, door-to-door engagement, and presentations to partners.
• Organize and facilitate community events, including CalFresh enrollment drives and food distributions.
• Provide direct support by assessing needs, offering resource connections, and coordinating referrals.
• Maintain statistical records, case files, program forms, and required reports.
• Addresses challenges and adjusts strategies as needed.

Connaissances

Bilingual English/Spanish

Communication skills

Outreach experience

Case management

Program coordination

Interpersonal skills

Office software (MS 365)

Driver's license

Formation

High School diploma

Outils

Microsoft 365 suite

Excel

PowerPoint

Outlook

Teams

Word

Description du poste

Job Details

Level: Entry, Job Location: Oakdale Family Resource Center - Oakdale, CA 95361, Position Type: Full Time, Education Level: High School, Salary Range: $22.00 - $24.00 Hourly, Travel Percentage: Up to 25%, Job Shift: 10 Hour Shift, Job Category: Family Strengthening, WORK SCHEDULE: This position generally follows a Tuesday through Friday schedule from 8:00 AM to 7:00 PM. The role also includes 4 hours of work on Saturdays, on a rotating basis. Weeks requiring Saturday hours involve working fewer hours on the Friday of that same week. While the schedule may vary week to week, the total hours will generally not exceed 40 hours per week. Occasional overtime may be required based on program needs.

POSITION SUMMARY

Facilitate program outreach, assist with benefit enrollment and other related program activities. This position works at the Oakdale Family Resource Center.

REQUIREMENTS

• Represent the agency in a professional and competent manner.
• Advocate for the best interests of the agency and clients we serve.
• Establish and maintain effective working relationships with the general public, co-workers, clients, supervisors and members of diverse cultural and linguistic backgrounds regardless of race, color, creed, religion, gender, sexual orientation, gender identity or expression, national origin, age, ancestry, political affiliation, citizenship, disability, medical conditions, marital status, amnesty and military or veteran status.
• Will promote and support a culturally and linguistically diverse workforce and be responsive to the population within our service area.
• Maintain confidentiality and confidential information in accordance with legal standards and/or agency regulations.
• Participate in assigned scheduled agency meetings, in-service trainings, conferences and other trainings as determined by the supervisor. This includes serving as an agency representative at assigned community meetings.
• Observance of assigned working hours and program appointments by demonstrating promptness and thorough preparation.
• Performance of assigned duties with a positive attitude and in the spirit of teamwork, collaboration and cooperation.
• Communicate effectively both orally and in writing.
• Perform job duties in a safe manner to ensure a safe working environment for oneself and others.
• Participates in and/or supports agency fund development activities and events.
• Preparation of assigned reports, work records, statistical data, job performance evaluations, work plans, etc. in a timely manner.

Qualifications

• Minimum of 2 years' experience in social services or a related field.
• Bilingual - English/Spanish required. Ability to speak, read and write in Spanish, fluently.
• Experience in community outreach, case management, or program coordination.
• Experience and ability to work effectively with a wide variety of organizations and with people of all ages, socioeconomic and cultural backgrounds.
• Experience organizing outreach activities, workshops, and public events.
• Knowledge of public health, social services, nonprofit operations & local resources.
• Strong verbal and written communication and interpersonal skills
• Proficiency in office software (Microsoft 365, Excel, Word, PowerPoint, Outlook, Teams).
• Ability to travel for community engagement and events.
• Pass agency paid criminal justice screening including fingerprints.
• Pass agency paid TB (Tuberculosis) screening.
• Pass agency paid health screening and/or drug testing, if required.
• Valid California driver’s license and Proof of auto insurance coverage.
• Pass agency paid MVR clearance with no more than 2 points - if you are under the age of 25 our insurance company will not allow any points.

DUTIES

• Acts as a liaison to build relationships with partners, local organizations, businesses, and schools to promote services and assist families.
• Conducts community outreach through activities such as hosting booths at events, distributing flyers, door-to-door engagement, and giving presentations to community partners.
• Conducts outreach at community events, partner sites, or in neighborhoods served by the program.
• Organizes and facilitates community events, including CalFresh enrollment drives, food distributions, and educational workshops.
• Provides direct support to individuals by assessing needs, offering resource connections, and coordinating referrals.
• Maintains statistical records, case files, program forms, and required reports.
• Addresses challenges and adjusts strategies as needed.
• Guides families through Family Resource Center (FRC) programs, and Medi-Cal.
• Provides individual and group activities.
• Executes assigned initiatives.
• Participates in required program training and certification as needed.
• Performs additional tasks as assigned to support teamwork and operational success.