Family Resource Specialist-Bilingual

East Bay Agency for Children; Oakland (CA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403b retirement program with employer

Paid time off and holidays

Flexible spending accounts (FSA)

Pet Insurance

Job summary

East Bay Agency for Children is seeking a Family Resource Specialist to support Alameda County families by enrolling and retaining vital public benefits such as Medi-Cal, CalFresh, and CalWORKs. The role covers case management, referrals, and access to services, with a focus on multilingual outreach and community engagement.

You will work across diverse communities, providing interpretation and translation, conducting outreach events, and maintaining accurate client data for billing and

Qualifications

• Bilingual/bicultural with fluency in reading, writing, and speaking.
• Strong verbal and written communication across diverse audiences.
• Ability to work with public agencies and diverse families.
• High school diploma or GED; or 1–3 years related experience; or equivalent combination of education and experience.

Responsibilities

• Focus on enrolling and retaining public benefit programs (Medi-Cal, CalFresh, CalWORKs).
• Provide family case management including assessments, follow-ups, service plan development, referrals, consultations, access to services, and all related activities.
• Outreach to isolated families with bilingual/bicultural interpretation and translation.
• Coordinate and participate in community outreach events; lead presentations and trainings for caregivers, school districts, and local providers.
• Outreach to immigrant and non-English speaking families for cultural orientation.
• Inputs and maintains data for billing and client tracking; performs other duties as assigned.

Skills

Bilingual/Bicultural

Verbal and written communication

Interpersonal skills

Independent work

Cultural competence

Education

High school diploma or GED

1–3 years related experience

Tools

Basic computer skills

Job description

POSITION OVERVIEW

The Family Resource Specialist - Alameda County performs case management, linkage to family support services and public benefits enrollment, and outreach services to nurture and strengthen at-risk families in Alameda County. Special focus areas of this position include outreach to families with school- age children to gain access to health care, to help promote school readiness to families with young children, to identify families whose children are at-risk, and to provide appropriate clients with case management.

Position Reports To: Program Coordinator

QUALIFICATIONS and COMPETENCY FACTORS

• Bilingual/bicultural (in any language; fluent in verbal, written, reading, and comprehensive understanding and interpreting)
• Strong commitment to managing interpersonal relationships effectively, paired with clear verbal and written communication skills across diverse audiences.
• Sensitive to the needs of the community with a genuine desire to work with people in a compassionate and empathetic manner.
• Ability to work with various public agencies, a culturally diverse staff, and culturally diverse parents.
• Ability to work independently and to exercise professional discretion and judgment.
• High school diploma or general education degree (GED); or one to threeyearsrelated experience and/or training; or equivalent combination of education and experience.
• Language skills that include the ability to read and interpret documents such as safety rules and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively and express ideas clearly with individuals and before groups.
• Basic computer competency.

RESPONSIBILITIES

• This specific opening focuses intensely on helping families successfully enroll in and retain vital public benefit programs, including Medi-Cal, CalFresh, and CalWORKs.
• Provides family case management that involves assessment, follow-up on assessments, family service plan development, referrals, consultations, access to services, and all other activities related to case management.
• Reaches out to the most isolated families in the community to assist them in utilizing available public institutions and services by providing bilingual and bicultural interpretation and translation.
• Actively coordinate and participate in community outreach events. This includes leading presentations, interactive workshops, and trainings for caregivers, school district personnel, and local community providers.
• Outreaches to immigrant and non-English speaking families to help understand cultural orientation and to develop cultural competence.
• Inputs and maintains all required data for billing and client tracking purposes in a timely manner.
• Performs other duties as assigned.

WORKING CONDITIONS and JOB SETTING

• Work requires travel between locations to meet participants and attend meetings and training. This role is not confined to a traditional desk setting. It requires extensive travel throughout Alameda County to meet families where they are, including various Family Resource Center (FRC) sites, school campuses, community spaces, and sometimes the participants' homes.
• To fulfill these field-based responsibilities, the individual in this role must have access to a reliable vehicle, a valid driver's license, and proof of automobile insurance.
• Periodic lifting up to 25 pounds is required.

BENEFITS INFORMATION

EBAC offers a uniquely generous PAID time off package including up to 15 paid Holidays a year, generous vacation accruals for eligible employees; and an outstandingly comprehensive benefits package that includes:

• Medical, Dental and Vision insurance. Full time employee only coverage is free of charge for certain Medical and Dental coverages.
• Multiple options of Mental Health Care supports and services.
• Chiropractic and Acupuncture benefits included in Medical plans.
• Employer paid Basic Term Life/AD&D insurance; employee paid voluntary life insurance and AD&D (for employee, spouse and children if choose to elect).
• Accident, Critical illness and Hospital Indemnity coverage ( for employee, spouse and children if choose to elect ).
• Tax deferred FSA (flexible spending account) for Health Care and/or Child Care; commuter benefits for Transit and/or Parking expenses.
• 403b retirement program with an up to 4% Employer dollar to dollar Match after 1 year of employment.
• Prepaid Legal Consultation and Identity Theft Protection insurance.
• Pet Insurance to care for the four-legged family member(s).
• ScholarShare 529 Savings Plan for higher education expenses for the beneficiary includes employee, child or another family member, etc.