Outreach Specialist

The Judge Group; Georgia; Remote; USD 15,911 - 22,661; Full time

Benefits offered by this job

Equipment provided

Training provided

No time off during first 90 days

Job summary

A leading staffing firm seeks a detail-oriented Business Operations Coordinator to support medical record retrieval operations in Georgia. This full-time remote role requires managing outbound calls and scheduling with healthcare facilities. Ideal candidates possess a high school diploma, outbound call experience, and proficiency in MS Office. Candidates must be able to maintain productivity and quality standards within a HIPAA-compliant work environment. A quiet workspace is essential for success in this position.

Qualifications

• Strong relationship-building skills are required.
• Ability to manage multiple tasks in a fast-paced environment.
• Quiet/private space to work is a must for remote work.

Responsibilities

• Schedule appointments with provider offices and healthcare facilities.
• Coordinate with field technicians for appointment efficiency.
• Respond to provider inquiries and updates.

Skills

Outbound call experience

HIPPA Guidelines

MS Office - Excel & Word

Education

High School Diploma or GED

Job description

Overview

We’re looking for a detail‑driven and relationship‑focused Business Operations Coordinator to support our medical record retrieval operations. In this role, you’ll be responsible for contacting provider offices, hospitals, and healthcare facilities to schedule retrieval appointments. Success in this position includes completing at least 60 outbound calls per day, meeting retrieval productivity goals, documenting all interactions, and consistently achieving 90%+ quality standards. This is a great opportunity for someone who thrives in a fast‑paced environment and enjoys building strong professional relationships.

Responsibilities

• Scheduling provider offices using mail, fax, electronic systems, and field‑based methods.
• Coordinating with field retrieval technicians to ensure timely and efficient appointment scheduling.
• Sharing assignment details with onshore and offshore teams across the U.S., India, and the Philippines.
• Responding to provider inquiries and researching updates as needed.
• Supporting inbound calls and managing internal and external correspondence.
• Maintaining high productivity to meet daily and weekly deadlines.
• Resolving issues and implementing solutions while escalating unresolved concerns appropriately.
• Following project protocols and consistently meeting quality standards.
• Completing special assignments as required by leadership.

Qualifications

• High School Diploma or GED Required
• Outbound call experience
• HIPPA Guidelines
• MS Office - Excel & Word
• Quiet/private space to work

Details

• Starts mid-February through March (200+ people required)
• Equipment provided
• First 90 days, no time off will be approved
• One year remote contract assignment (thru 01/2027)
• Full-Time ONLY | 8:30 AM – 5:00 PM EST
• Pay Rate: $14.00/hourly
• Training: 2 weeks - On camera the ENTIRE training
• HIPPA compliant work space required (private, no interruptions, professional)