Outreach Help Center Representative

Professional Case Management; Oak Ridge (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

FSA

HSA

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management is seeking an Outreach Help Center Representative in Oak Ridge, TN. You will handle inbound and outbound calls, guiding seniors through government programs and benefits with empathy and strong customer care.

The role emphasizes consultative customer service, attention to detail, and the ability to multi-task in a fast-paced environment, with competitive pay and comprehensive benefits.

Qualifications

• High school diploma or GED required.
• At least 2 years of customer service experience, healthcare setting preferred.
• Call center experience preferred.
• Excellent customer service skills and verbal communication.
• Data entry and attention to detail.
• Ability to multi-task and maintain professionalism.

Responsibilities

• Obtain client information by making outbound calls and answering inbound calls.
• Guide customers on navigating government programs to obtain financial and health benefits.
• Determine follow-up needs by comparing client information to program eligibility requirements.
• Maintain quality results by adhering to standards and guidelines; improving procedures.

Skills

Customer service

Call center experience

Verbal communication

Data entry

Attention to detail

multitasking

Empathy

Professionalism

Education

High school diploma or GED

Job description

## Outreach Help Center RepresentativeApply: Colorado: TN - Oak Ridge: Full time: Posted Today: R8989**Put your talents to work at PCM!** Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career! Responsible for answering inbound calls and making outbound calls to known prospects with the intent to provide help and advice. The position works with seniors and must have strong empathy and patience while being able to maintain control of the conversation. The position is highly consultative with a focus on customer service, customer experience and customer satisfaction. **Qualifications*** High school diploma or GED required* A minimum of two years’ customer service experience preferably in healthcare setting preferred.* Previous experience working in a call center preferred.* Excellent customer service skills* Excellent verbal communication skills; showing proper phone etiquette.* Data Entry* Attention to detail* Maintains professionalism in any situation* Ability to multi-task**Essential Functions/Areas of Accountability*** Obtain client information by making outbound calls and answering inbound telephone calls.* Determine further contact required to the customer by comparing client information to different program eligibility requirements.* Help guide customers on ways to navigate certain government programs to obtain financial and health benefits.* Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.* Accomplish objectives and organization mission by completing related skills The typical base pay range for this role is USD $36,400 - $54,080 per year.Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors.**Available Benefits Include*** Medical* Dental* Vision* 401(k)* Company Paid Short Term Disability* Flexible Spending Account (FSA)* Health Savings Account (HSA)* Paid Time Off* Voluntary Benefits Please contact Jennifer Hoffman at or at [e-mail] today to learn more about our opportunities where you can make a difference in your own career!