Outreach, Education & Policy Manager

NU USA Northeastern University; Boston (MA); On-site; USD 76,000 - 108,000; Full time

Benefits offered by this job

Comprehensive benefits package

Tuition assistance

Wellness & life programs

Retirement plan

Commuting & transportation support

Job summary

Northeastern University is seeking an Outreach, Education & Policy Manager within the Research Enterprise Services and Research Compliance teams. This role designs and delivers training on research administration while aligning systems with institutional policy across our campus network.

The manager will collaborate with leadership to maintain up-to-date policies, develop engaging online content, and monitor training effectiveness, including messaging for policy rollouts and continuous

Qualifications

• Bachelor's degree in a related field with 5–7 years of experience.
• 4–6 years in grants administration and 1–2 years in training/development.
• Knowledge of grants administration, communications, and instructional design.
• Experience with LMS, data management, and video design/development.

Responsibilities

• Develop and deploy training for research administration staff and faculty.
• Partner with stakeholders to update online training materials and tools.
• Provide training metrics and feedback to leadership; assess effectiveness.
• Design assessment tools and summarize evaluation reports on training impact.
• Develop and execute policy communications and document updates for rollouts.
• Lead ongoing learning sessions and manage the Research Conduct of Research series.

Skills

Training & development

Instructional design

Communications

Grants administration

Project management

Time management

Adaptability

Organization

Education

Bachelor's degree

Master's degree preferred

Tools

Learning Management Systems (LMS)

Video design/development

Systems integration

Data management

Job description

About the Opportunity

Job Summary The Outreach, Education & Policy Manager, part of Research Enterprise Services (NU-RES), Research Compliance Team, facilitates the development and deployment of professional and mandated research-related training for research administrators, research staff, and faculty across the Northeastern campus network. In addition, this role is responsible for creating and curating communications and facilitating the successful deployment of research-related policies, including updating procedure documents and communications. The Manager works collaboratively with research compliance, college leadership, and NU-RES staff to promote the effective use of research project management tools and systems, as well as alignment between these systems, practices, and institutional policy. The Manager is responsible for building a comprehensive plan to design, develop, document, and deliver training related to research administration and the continuous improvement of department initiatives. In addition, the Manager works with identified stakeholders to develop and deploy engaging online instructional content for a variety of research administration, finance, and compliance topics.

Key Responsibilities & Accountabilities

• Training (40%) Assess and identify training needs for faculty and staff in research administration
• Partner with internal stakeholders and subject matter experts regarding training needs and instructional design
• Facilitate learning through a variety of delivery methods, including classroom instruction and virtual training
• Use software to create online videos and modules in partnership with subject matter experts using University-approved systems
• Partner with key stakeholders to update online training materials and tools to ensure they are current and correct
• Provide relevant training metrics and data to leadership to ensure that research trainings are completed
• Gather feedback on all training delivered and measure effectiveness and satisfaction, as well as recommend mitigations and enhancements to services
• Design and apply assessment tools to measure effectiveness and summarize evaluation reports to determine the impact of the training
• Policy (20%) Work with research compliance leadership to ensure that policies are up to date and revised on a routine cadence or as otherwise needed
• Develop and ensure the execution of critical communications for policy rollouts
• Ensure that all stakeholders are aware of policy changes and that key documents are updated and revised to support successful policy rollouts
• Communication (20%) Work with the research compliance team to develop effective and engaging content for the website and newsletters
• Offer input and guidance on ways to improve communication with key stakeholder groups across the NU-RES enterprise and build rapport with other stakeholder teams to facilitate well-thought-out communication
• Research Administration Training Program (15%) Build and deploy a comprehensive training plan covering the research administration lifecycle for research administration professionals and related staff across the University, including gathering and executing feedback and continuous improvement
• Map out training plans and design and develop an in-house training program, including a tiered certificate program
• Monitor and analyze developments and major issues within the research administration field to share with faculty and staff, as appropriate, through newsletters
• Manage and lead monthly continuous learning sessions, including Learn More and Brown Bags, including identifying and managing the need for ongoing education and inviting relevant guest speakers
• Work with Research Compliance leadership to manage the Responsible Conduct of Research series to deliver effective and engaging content geared toward postdoctoral scholars and junior faculty
• Special Projects (5%) Perform other duties as assigned or special projects to meet the goals of the department and the institution
• Work with the Research Compliance team to oversee document management, including organizing and curating SharePoint documentation and managing access

Minimum Qualifications Required

• Bachelor's degree in business, research administration, education, communication, project management, instructional design, finance, science, or a related field
• At least 5-7 years of relevant experience
• 4-6 years of experience in grants administration
• 1-2 years of training and development experience, which may be concurrent with grants administration experience
• Knowledge of grants administration, communications, and instructional design
• Effective communication, particularly listening, organization, adaptability, and time management skills
• Preferred Master's degree in business, research administration, education, communication, project management, instructional design, finance, science, or a related field
• Experience with learning management systems, systems integration or data management, and video design/development

Required Documents Resume

Position Type Human Resources

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation.

Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type: 110S Expected Hiring Range: $76,335.00 - $107,823.75 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system, including 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide, serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors - aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.