Outreach Coordinator I - ARCHES Sheltering

Mid-Willamette Valley Community Action Agency; Salem (OR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401k contribution after 1 year

Employee Assistance Program

Life insurance

Health, Vision and Dental Insurance

Continuing education opportunities

Job summary

Mid-Willamette Valley Community Action Agency is seeking an Outreach Coordinator I to join the ARCHES Outreach team. The role involves partnering with community organizations to assist the unsheltered in Marion and Polk Counties, providing resources and navigation, and supporting clients with basic needs and housing connections.

The position is grant-funded with renewal potential and offers opportunities for professional development through hands-on field work.

Qualifications

• High School Diploma or GED; two years in social services preferred.
• Valid driver’s license with insured vehicle and clean driving record.
• CPR/First Aid certification or ability to obtain within 60 days; Food Handler Card within 30 days.
• Background screening and pre-employment drug testing required.

Responsibilities

• Collaborates with homelessness service providers to identify unsheltered individuals and connect them to resources.
• Locates and engages the unsheltered population to facilitate access to shelter, housing, and community services.
• Outreach to local businesses, residents, and organizations to raise awareness of homelessness and resource options.
• Maintains up-to-date case notes and documents in HMIS; prepares evaluation reports as needed.
• Ensures compliance with federal, state, and grant requirements and contributes to quarterly/annual reports.

Skills

Interpersonal communication

Empathy

Outlook

Word

Excel

Email etiquette

Nonprofit experience

Education

High School Diploma/GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

OUR MISSION: MWVCAA invests in people and their futures to reduce the impacts of poverty.

Our Vision: We envision a just future, where our communities are empowered to

reach positive outcomes and everyone is respected for their infinite worth.

Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as an Outreach Coordinator I. The Outreach Coordinator will work within the ARCHES Outreach team and with community partners in implementing initiatives to assist the unsheltered and under housed in Marion and Polk Counties. This position helps provide ARCHES clients with community resources, collaborates with community partners to identify gaps in services and provides clients with basic need services and resource navigation. This position is grant funded and renewable annually based on continuation of project funding. This team offers a lot of growth opportunities and professional development through hands‑on experience.

Day shift

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School Diploma/GED.
• Two years of experience in a social services or related field.
• Equivalent combination of education and experience may be required.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualifications required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the past three years are required.
• Candidate must pass a comprehensive MWVCAA background screening prior to
• CPR/First Aid Certification or the ability to obtain within 60 days of hire.
• Food Handlers Card or the ability to obtain within 30 days of hire.
• Candidate must pass pre-employment and random drug screenings.

KNOWLEDGE, SKILLS & ABILITIES

• Must possess knowledge and skills related to accounts payable.
• Previous experience with non-profit organizations and/or grants administration is preferred.
• Must possess basic computer knowledge, be proficient in Microsoft Outlook, Word, and Excel, and have knowledge regarding email use/etiquette.
• Effective interpersonal communication skills, in both written and oral form.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Collaborates with homeless service providers to identify and serves unsheltered and under housed individuals.
• Locates and connects with the unsheltered population as they engage with community services, assisting them to stay engaged through follow-ups, safety plans and resource referrals.
• Works with local businesses, consumers, and residents in identifying their concerns, providing education opportunities regarding homelessness.
• Performs regular outreach, locating and venturing into camps to meet clients in their environment with the aim of facilitating connections to shelter and housing.
• Applies crisis intervention and de‑escalation techniques for all participants.
• Monitors progress and maintains detailed and up‑to‑date case notes.
• Establishes and maintains an active working relationship with: volunteers, social service providers, city officials, and law enforcement.
• Maintains full compliance with all federal, state, grant program and funding requirements, setting high standards for data quality and performance. Complies with Quarterly and Annual Reports.
• Enters client data in the Homeless Management Information System (HMIS); Prepare data and evaluation reports in a timely manner.
• Participates in Community Outreach to local organizations and groups as directed by supervisor.
• Maintains appropriate boundaries with clients and coworkers at all times.

SUPERVISORY RESPONSIBILITIES

There are no supervisory duties in this position.

PHYSICAL AND MENTAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Walking, and/or hiking (mobility required in wooded areas) long distances multiple times a week into camps.
• Required to frequently reach and regularly required to climb or balance; occasionally required to stand; walk; stoop, kneel, and crouch.
• Regularly lift and/or move 10 pounds and occasionally lift and/or move up to 50 pounds.
• Manual dexterity for handling office equipment.
• Incidental driving tasks may be requested for employees with a personal vehicle and proof of current auto insurance.
• Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de‑escalation techniques for all participants.
• Regulates emotions during interactions with escalated clients and staff.
• Regulates emotions and handles pressures of frequent demands for attention, time and work tasks.

WORK ENVIRONMENT

• Close quarters, often with a client population experiencing homelessness, substance abuse disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Outdoor work environment with frequent interruptions and demands.
• Variable and flexible work hours.
• Frequent trips into camps throughout Marion and Polk County.

WHAT WE OFFER

• 401k contribution after 1 year
• Employee Assistance Program
• Life insurance
• Health, Vision and Dental Insurance
• For some positions, employees may be eligible for company‑sponsored continuing education

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at [phone].

**This is a partial list of essential duties and responsibilities. To review the full job description, download below.

Note that compensation for each role at MWVCAA is based off a number of factors such as experience and education.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at [e-mail] or call 503-585-6232 to ask for a HR Team Member.

Pre‑employment background and drug screening is required.